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I have set a spreadsheet password that I have lost. can you…

Customer Question
I have set a...

I have set a spreadsheet password ***** I have lost. can you help me?

Technician's Assistant: What application are you using?

Office 365 Excel

Technician's Assistant: Have you updated Excel recently?

I can't remember when

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 18 minutes by:
1/7/2018
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2,146
Experience: 20 years experience providing remote computer support
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Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

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Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

was the entire workbook passworded, or just a single sheet within it that was locked?

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Customer reply replied 3 months ago
Single sheet
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

ok, I can help you

can you send me your file?

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Customer reply replied 3 months ago
I replied and attached the file
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

never saw the file

can you try agian?

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Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

i cant see the file

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Customer reply replied 3 months ago
How do I attach a file to your messages the convetional doesn’t seem to work. I attached and sent to another email just fine.
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

ok, try a website like sendspace.com

upload the file then they give you a download link

paste that link here.

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Customer reply replied 3 months ago
Here is the file I am trying to get the pw disabled
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 months ago

ok, the entire workbook is passworded and encypted, I cannot open it, If I cannot open it there is nothing I can do.

I thought you said it was just a single sheet within the file that was passworded, that I could have dealt with

so under these circumstances I cannot do anything sorry

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