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I recently bought a new Office for my Mac. When Geek Squad…

Customer Question
I recently bought a...

I recently bought a new Office for my Mac. When Geek Squad tried to install it we were told that it could not be installed because of my email address***@******.***. What do I do to get it installed

Technician's Assistant: What Operating System (OS) are you running on your Mac?

OS X 10.8.5

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

This is the first time that I tried to install the new Office. When I enter the email address it says that I have an account when I continue it tells me that the the account wll not work. When I try to get there using the phone number it tells me that I can't us an email for a school or employer

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 hour by:
1/6/2018
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, did you purchase Office 365 or some other version?

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