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I purchased Microsoft office 365 I assumed under or. I

Customer Question
I purchased Microsoft office...

I purchased Microsoft office 365 I assumed under***@******.*** or***@******.***. I cannot open the files without an activation key

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

Please explain what you mean

Technician's Assistant: What does your screen look like when you try to open the program?

My office365 folder is on my desktop but I can't open any of it

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

So many things I don't know where to start

Submitted: 7 months ago.Category: Microsoft Office
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Customer reply replied 7 months ago
I need the activation key
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Office365
Answered in 20 minutes by:
1/6/2018
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you trying to use Office 365 on a Windows or a Mac computer?

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Customer reply replied 7 months ago
Windows 10
Customer reply replied 7 months ago
No thank you
Customer reply replied 7 months ago
No
Microsoft Office Technician: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Did you purchase Office 365 through a retail channel or through your work?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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