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I have a new Microsoft Office 2016 program. I cannot open a…

Customer Question
I have a new...

I have a new Microsoft Office 2016 program. I cannot open a word document to remove an add in that is causing a problem.

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

The error message is something like: "program stopped working do to a problem" No I have not rearranged files.

Technician's Assistant: What does your screen look like when you try to open Word?

It looks faded

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

My excel documents are opening fine

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
1/6/2018
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 3 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,613
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 3 months ago

Which Operating system are you running?

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Customer reply replied 3 months ago
windows 10
Customer reply replied 3 months ago
Kamil
I agreed to a $5.00 charge on my CC
Customer reply replied 3 months ago
It seems that an add in from sprint is the problem but I can't get into the program to remove it. Should be simple
Customer reply replied 3 months ago
Hello what's happening?
Customer reply replied 3 months ago
I was just charged $32.00 can you please continue with this.
Customer reply replied 3 months ago
If I don't get a response I will reverse payment
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 3 months ago
  1. Press Windows Key + R
  2. Type winword.exe /safe and press enter
  3. Go to options in Word and disable the add ins
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