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Had problems with "insufficient memory" and document saved…

Customer Question
Had problems with "insufficient...

Had problems with "insufficient memory" and document saved as "rescued file" - word 2016 not open indicating "unsupported file type"

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 18 minutes by:
1/6/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
No. Please walk me through it.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

can you take a screenshot of the message?

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Customer reply replied 6 months ago
I can but am workin from my iPad and problem is with my PC. Can we communicate via internet from my computer? When I attempt to open th "rescued" document, the following message appears. "Microsoft Word cannot open this file because it is an unsupported file type"
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

right click on the file > properties

whats the full file name?

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Customer reply replied 6 months ago
Rescued document 2-
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

does it have a period and extension name?

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Customer reply replied 6 months ago
No
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

its not going to be compatible, it needs to be a .doc or .docx file

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Customer reply replied 6 months ago
Was saved by the computer, not by me
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

it could be a temp file when you were working in word last time, but most of the time its a compilation of files needed to have Word pull up a rescued file correctly

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