Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Am trying to activate Microsoft office after updating Word.

Customer Question
Am trying to activate...

Am trying to activate Microsoft office after updating Word. It keeps saying that my Apple ID or password ***** ***** but I double checked and it is correct. I logged out, reset my password, restarted the computer, and still no dice.

Technician's Assistant: When did you last change your password ***** Apple ID?

I just changed it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I went there and reset it at the Apple site.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried out my ID and password ***** downloading something from App Store, and it worked,

Submitted: 3 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 4 hours by:
1/6/2018
Microsoft Office Technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 21,695
Experience: Microsoft Office expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
I am still prevented from opting for the $6.99 monthly plan because a dialog box keeps popping up saying that either my user name or password ***** ***** recognized. I've checked and double checked and re-entered a few dozen times to no avail. I went to app store and bought an app and app store recognized my Apple ID. Can't figure this out. I am in the midst of transferring a big block of data to a two tb external drive, so my 2.8 GHz iMac running El Capitan is running a tad slow.
Microsoft Office Technician: Josh, Computer Enthusiast replied 3 months ago

When it popups up the user name and password ***** Does it show the correct email address?

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
No, it is ASKING for my Apple ID (my email address) When I enter it, and my password, it tell me that ONE of them is not recognized, but doesn't stipulate WHICH!!
Microsoft Office Technician: Josh, Computer Enthusiast replied 3 months ago

99.9% of the time, it is the password.

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
When I try to activate Word 365 for Mac, I get a window with a "start your free month" button. The next window, I hit the button for the $6.99 a month option. When I enter my apple ID and password, I get a pop up that reads "An unexpected error occurred while signing in. The Apple ID you enertered cound't be found or your password ***** incorrect. Please try again." Okay, I tried again over twenty times. No cigar.
Customer reply replied 3 months ago
I write for a living. I absolutely need to have my word processor working again. Truthfully, I would rather have the old version back, since I am too old to try learning a whole new system.
Microsoft Office Technician: Josh, Computer Enthusiast replied 3 months ago

Did you try resetting the password?

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
I reset the password, and tested it out by buying an app.
I reset it on all five of my Apple devices.
Customer reply replied 3 months ago
Is there any way to dump this new version, and go back to the old one? The older version is still on my MacBook Air. I don't need all the bells and whistles, and I have never used any of the other stuff in Office. I just need to type and correct manuscripts on Word, and the simpler the process the better. I've never missed a deadline in four decades of writing for Marvel and DC, and I've got a half-finished script I need to get out the door. Am I better off just buying Word as a set of disks at a physical store and reloading? Or is there a way to pay by credit card that bypasses Apple ID??
Customer reply replied 3 months ago
I have to walk the dog now in bloody 9 degree weather, but I will be back here at 9:30 PM EST.
Customer reply replied 3 months ago
Hello?? I never got anything close to a real answer or resolution to my problem. Is this some sort of bait and switch where my old version of Word is made obsolete and I am forced to buy a whole new version? I really don't care about the monetary outlay, I absolutely NEED to have any version of Word up and running again.
Microsoft Office Technician: Josh, Computer Enthusiast replied 3 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Microsoft Office Question
Customer reply replied 3 months ago
I thought this was Microsoft! I went to the Microsoft site, went to tech support, and that led me here.
Customer reply replied 3 months ago
It says on the Microsoft tech support page that a "Microsoft technician" will answer my questions at Just Ask. I wasted a whole day here, based on a LIE. So, HOW do I actually get support from Microsoft???
Was this answer helpful?
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
How does one remove Administrators permissions on every docx
How does one remove Administrators permissions on every docx on my computer? I AM the Admin, but I don't know how these got onto everything. There's an Admin permission icon superimposed on CCleaner, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I think my subscription has expired. I cannot open Word or
I think my subscription has expired. I cannot open Word or Excel. How do I remedy this? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I use the outlook calendar on my pc and syncs to my apple
I use the outlook calendar on my pc and syncs to my apple phone. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Excel: Need help linking one cell of a workbook to another
Excel: Need help linking one cell of a workbook to another cell of a workbook that lives in sharepoint… read more
George Sibiya
George Sibiya
PhD
246 satisfied customers
WE want ALL updates to STOP. They are using up mt Metered
WE want ALL updates to STOP. They are using up mt Metered Data and running up my monthly Bill. WE are not interested in the updates. Don't know and don't want to how to. I have done everything to stop… read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I am unable to purchase Microsoft office 365 since I can not
I am unable to purchase Microsoft office 365 since I can not remember my password … read more
Cody
Cody
Computer Science
2,167 satisfied customers
Your download Nofor Microsoft Office 365 stopped downloading
Your download No(###) ###-####for Microsoft Office 365 stopped downloading at not even 1/5 downloaded, please let it continue. … read more
George Sibiya
George Sibiya
PhD
246 satisfied customers
I cant remember my password for my hot mail acctt. Laptop
i cant remember my password ***** my hot mail acctt … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
What are the steps that have to be take to convert from
What are the steps that have to be take to convert from Microsoft Office to Microsoft Office 365 and the Cloud? … read more
Cody
Cody
Computer Science
2,167 satisfied customers
I am in deep trouble. I just got Microsoft 365 installed on
I am in deep trouble. I just got Microsoft 365 installed on my Mac and now I cannot figure out how to save a document to my desktop for inclusion as an attachment in a cover letter. I used to be able … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
616 satisfied customers
Word will not open. Never. Turning off computer and
i need to geberate documents and it gives me a message that i can repair it in my control panel but i dont know how to get there… read more
Cody
Cody
Computer Science
2,167 satisfied customers
I purchased visio professional and I am having some issues,
I purchased visio professional and I am having some issues, I am new to the software but I really need some help, I have a Tuesday deadline and Im getting stuck with certain task … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My OneDrive account has been taken offline -
My OneDrive account has been taken offline - DM5SCH102210608. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am working with Word and Publisher. I open a file in word
I am working with Word and Publisher. I open a file in word and transfer it to Publisher but then cannot open the publisher file. It is just miscellaneous characters. can you help? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am in deep trouble. I just got Microsoft 365 installed on
I am in deep trouble. I just got Microsoft 365 installed on my Mac and now I cannot figure out how to save a document to my desktop for inclusion as an attachment in a cover letter. I used to be able … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
My Microsoft copy seems to have disappeared from my computer
My Microsoft copy seems to have disappeared from my computer and I've lost my email (embarqmail). I went to BB Geeks and they said they couldn't find it and I should contact you. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I need help with starting page numbers on a later page. What
I need help with starting page numbers on a later page … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I received a generic message from Microsoft 365 thanking me
Hello I received a generic message from Microsoft 365 thanking me for renewing. No date of renewal, no amount, no how charged. I need more info … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x