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A time ago I purchased Office on line and opted to have it
A long time ago I purchased Office on line and opted to have it downloaded as opposed to receiving a CD. I recently purchased a new Mac (my old computer was a Mac also) and I can access my word and ex… read more
Justin Johnson
Justin Johnson
Owner
2,674 satisfied customers
I cannot get Microsoft Office to activate on my Mac. I've
I cannot get Microsoft Office to activate on my Mac. I've worked with 5 Microsoft techs already and they've managed nothing. 3 of them told me this is a known issue with Office for Mac and assured me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just updated my MAC HD and RAM. I have Microsoft Office
Hello Pearl, I just updated my MAC HD and RAM. I have Microsoft Office 2011. It says I have to activate Word but there's no place to do so. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought a new macbook Pro. It's not allowing me to use Word
I bought a new macbook Pro. It's not allowing me to use Word -- says I have to activate it -- then says uninstall Microsoft Office and reinstall it. How do I reinstall it? … read more
Nagarjun Acharya
Nagarjun Acharya
Tech Coach
BCA
4 satisfied customers
I had to install a new hard drive in my mac. The backup did
I had to install a new hard drive in my mac. The backup did not transfer my word/excel etc. I have tried to use the code and it says the site is not available (for two days now) The phone does not wor… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I believe my microsoft subscription has expired and I cannot
I believe my microsoft subscription has expired and I cannot access/update or utilize my older files or outlook on my mac. I also am not sure how to restore my account or which one is best for me and … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I amatory ing to activate Microsoft Office and the
I amatory ing to activate Microsoft Office and the activation function does not recognize my Apple ID or password. I have checked both and reset my password ***** my phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an active Microsoft word (office) account on my Mac
I have an active Microsoft word (office) account on my Mac computer. When I renewed it about a year ago I bought a program that could be on 3 computers. I am having difficulty to activate my account o… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I own an iMac with High Sierra 10.3.2. Downloaded Microsoft
I own an iMac with High Sierra 10.3.2. Downloaded Microsoft Office 365 from the Microsoft website and have paid for the subscription service, installed on my computer, and receive the following code: … read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
797 satisfied customers
H, Pearl. I can't log in to my office 365 account. Office
H, Pearl. I can't log in to my office 365 account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm using a Mac and trying to open Microsoft Office 365 but
I'm using a Mac and trying to open Microsoft Office 365 but it stalls when I try to open my Microsoft Account. How can I update a forgotten PW on my account? What do I do next? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I bought Office 11 for 5 different computers, and used my
I bought Office 11 for 5 different computers, and used my account (*****@******.***) to activate it on my Mac Pro. Now when I try to activate Word on my MacBook is says "The authentication session has… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Mac. Suddenly my Word does not work. It seems to
I have a Mac. Suddenly my Word does not work. It seems to have updated and wants me to begin a free 30 day trial. I don't want to do that. I want my old Word back. But I had no choice. I have to get t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I am trying to retrieve Microsoft office for my new Mac
I am trying to retrieve Microsoft office for my new Mac Book. Don't have my key and don't remember the email or password ***** used on my old Mac computers. Frustrated … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Seemingly overnight, my WORD for Mac lost several functions.
Seemingly overnight, my WORD for Mac lost several functions. I can't double- or triple-click to highlight words, paragraphs, lines. Nor can I highlight via COMMAND + A. I worked with a tech back in mi… read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
I have 2013 Publisher. I've not had any trouble up to this
Hi my name is Donna. I have 2013 Publisher. I've not had any trouble up to this point but today I tried to print a flyer and I get the message Publisher cannot complete the operation. Did I do somethi… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Each time I pull up my resume to redo it I keep getting a
Hi. Each time I pull up my resume to redo it I keep getting a message. The resume comes up then the document turns grey and a box comes up when I try to edit saying word has run into an error and must… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I installed Microsoft Office for Mac and afterwards, I was
I installed Microsoft Office for Mac and afterwards, I was no longer able to do auto updates. I noticed I also cannot access the microsoft website. I went ahead and did a complete uninstall of MS Offi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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