Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have created a document in Word 2016, saved it and then…

Customer Question
I have created a...

I have created a document in Word 2016, saved it and then sent it to a colleague via Outlook. Colleague uses Word 365. The doc he receives comes out as bold

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No. I saved it on my desktop - as always. This is a new problem. I have office for Mac btw

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 25 minutes by:
1/5/2018
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2,206
Experience: 20 years experience providing remote computer support
Verified

Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago

can you send me an example file?

Are you saying this happens with every file you send to every person?

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
I can’t send you the particular document as (1) it is covered by attorney-client privilege, and (2) it looks fine on my computer. The recipient is the one receiving the odd result
Customer reply replied 6 months ago
I’m going to create a new non- privileged document to send him. If it, too, is bad he will pdf it and send it back. May take a few minutes
Customer reply replied 6 months ago
Here is a non-privileged sample
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago

i looked at your document. It is not all in bold, are you saying that if you send the same document you sent to me to somebody else it is all bold

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
I am awaiting his response to the test doc. It did not happen with a different 50+ page document, so far just the one memo
Customer reply replied 6 months ago
Just heard back from him: i gadcut/pasted the text of the original, problematic memo into a new blank doc. He says the problem remains.
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago

did you try sending the original document to anyone else. seeing if they have the same issue.

this is how we have to troubleshoot, it is often difficult when it involves someone else.

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
I did not, as it was an unapproved draft. I will ck if i can send it to another person in out firm
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago

ok, that would be the next step, we need to determine if it is your computer, or the person who is recieving it that has the problem

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
I’m awaiting an answer
Customer reply replied 6 months ago
From the recipient, i mean
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 6 months ago

okey, Ill check back later then

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask The-PC-Guy Your Own Question
The-PC-Guy
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2,206
2,206 Satisfied Customers
Experience: 20 years experience providing remote computer support

The-PC-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

2,206 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have been using WORD for Mac, and recently I have had a
Second opinion] I have been using WORD for Mac, and recently I have had a series of times when it simply quits, and I get a message that I may have lost some work. What's going on, and how do I preven… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My husband purchased Microsoft office home and student 2016,
my husband purchased Microsoft office home and student 2016, I purchased Microsoft office home and business 2016. his does not have outlook and he needs it. can he use mine or can we just purchase out… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have saved over my work in word. The file size isword
the file size is still 12MB but i cannot see the previous version… read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I have Office 365, 2016, and my Microsoft Word suddenly only
I have Office 365, 2016, and my Microsoft Word suddenly only opens 2 pages for certain documents that were originally 11 pages. I just got a document emailed, that is 11 pages long, on my phone, but o… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a macro to save a unique file name from fields in the
i have a macro to save a unique file name from fields in the document, does not work in word 16 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to do a mail merge from outlook 2016 into word
I am trying to do a mail merge from outlook 2016 into word 2016. The outlook contacts have custom fields. In the word 2016 "insert Merge Field" dialogue none of the custom fields are showing up. How d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have saved a document in word - and I need to send to a
I have saved a document in word - and I need to send to a colleague for editing, but overtime he receives it is in a pdf format - how can I forward … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Will word 2008 work with MacOS 10.13.3. Have not in a while
Have not in a long while because I use it only to write a few memos. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Since a recent big windows update, I cannot attach word docs
Since a recent big windows update, I cannot attach word docs to outlook emails. … read more
remoteITpro
remoteITpro
Systems Engineer / Sr Network Center Eng
Associate Degree
How do I recover a word file which disappeared and has now
how do I recover a word file which disappeared and has now been replaced by a different document of the same name on my iMac? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Recently purchased Office 356 but cannot get word documents
recently purchased Office 356 but cannot get word documents out of word and onto desk top … read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
In Office 2016/Windows 10, When I create a Word Doc, the
In Office 2016/Windows 10, When I create a Word Doc, the background color is always black. When I attempt to use the yellow highlighter symbol to highlight a portion of the text...that portion turns b… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have had several forms that I use regularly and have had
I have had several forms that I use regularly and have had protection enabled without password, knowing that if changes were needed, I could simply unprotect, make the changes and then reprotect them.… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have a number of Word 11.6.6 documents with photos. they
I have a number of Word 11.6.6 documents with photos. they appear fine on my old Mac with the 11.6.6 software. I upgraded to a new Mac with Yosemite and Word 15.26. the text in the documents is readab… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
MICROSOFT WORD PROBLEM: MAC YOSEMITE 10.10.5 I was writing a
MICROSOFT WORD FOR MAC PROBLEM: MAC YOSEMITE 10.10.5 I was writing a document on Word 2011 on Mac. I was trying to adjust header settings, clicking different tabs. next thing I know my document's cont… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I'm using office 2007 and want to upgrade to the current
I'm using office 2007 and want to upgrade to the current one. but if I tried to open the file created with previous versions, will it work? if not, what's the solution? Since I work with variety of pe… read more
Cody
Cody
Computer Science
2,387 satisfied customers
MS Office 2007, on Win 7 64 bit. I have a document created
MS Office 2007, on Win 7 64 bit. I have a document created by a colleague that contains text, including text in tables. If I run spellcheck it finds no errors. But on close reading of the document the… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I am using MS Office Home and business 2010. My Word docs
I am using MS Office Home and business 2010. My Word docs are “.docs” My legal counsel office sends word documents to me which are also “.docx” but when I open them or print them extraneous characters… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x