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1. can send but not receive e-mail. My email [email protected]

Customer Question
1. can send but...

1. can send but not receive e-mail. My email [email protected] understand a change was made to outlook.com.

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

I don not know my password, for my purposes I use hit return when a pass word is asked for. Geek squad wants to help but until I can get the password ***** resolved. I send and receive email on both iPad and apple 6

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am old and disabed. so it takes a while

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 11 minutes by:
1/5/2018
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Could you let me know if you are having this email issue on a Windows or Mac computer now?

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Customer reply replied 6 months ago
I have a Mac laptop air. All I need to either know is my existing pass word, or have the one I have selected Oldcoot5631 installed. I have an appointment with geek at 11:15
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

No issues; could you confirm that your email address is***@******.***?

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Customer reply replied 6 months ago
no
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

What is your email address?

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Customer reply replied 6 months ago
my email is***@******.*** was not aware of a change u mad to***@******.***
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

OK, I'll reset the password ***** this account now - first, do you have a phone number ending with -62? If so, could you let me know last four digits?

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Customer reply replied 6 months ago
I have a phone number(###) ###-#### I do not text.
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

No issues, I'll place an automated call to this number now, and it will provide you with a 7-DIGIT CODE. Could you please let me know that code?

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Customer reply replied 6 months ago
I think it was(###) ###-####but not sure
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

OK, I placed another call now - could you let me know the new code?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

OK, great - now could you let me know a new password ***** set for your account? Should I set it to Oldcoot5631?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Please let me know a new password ***** would like me to reset for your Hotmail account now. Should I set it to Oldcoot5631 or some other password?

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Customer reply replied 6 months ago
I want it set toOldcoot5631
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Hmm, you seem to have used this password ***** - could you kindly let me know a new password ***** set instead?

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Customer reply replied 6 months ago
what changes, if any, are required to change from hotmail to
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

You do not need to change from Hotmail to Outlook. Now, you seem to have used this password ***** - could you kindly let me know a new password ***** set instead?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Please let me know a NEW password ***** - I'll reset it for you. That password ***** to have been used earlier, so we can't use it again.

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Customer reply replied 6 months ago
Laddieisluv54
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

OK, I'll place one final call with a new code and then we will be done. Please let me know the new code,

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Customer reply replied 6 months ago
Laddieisluv54. Let me know if u got
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Did you get another call just now? If so, what code did it provide you this time?

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