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I cannot open a word document, get the following message:

Customer Question
I cannot open a...

I cannot open a word document, get the following message: Word cannot open the document: user does not have access privileges
(QLOCP form.docx)

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Just downloaded office 365 a couple of days ago, now i cannot access my word documents

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
1/4/2018
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Are you having this Office/Word issue on a Windows or a Mac computer?

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
Mac
Customer reply replied 6 months ago
No
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 6 months ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,080
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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