Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

We purchased a new computer from Best Buy. At the time of…

Customer Question
We purchased a new...

We purchased a new computer from Best Buy. At the time of purchased we also had Microsaoft 365 Personal 365. The first problem is it was to be forever not 365 days. I know you cannot help with that issue. Or maybe you can. I need to activate the program but do not have the 25 diget number or the Microsoft package with the key needed to activate it. HELP, please.

Technician's Assistant: What application are you using?

What do you mean by application? All I have is the receipt from Best Buy.

Technician's Assistant: Which software or app can I help with?

Office 365 Personal

Technician's Assistant: What have you tried so far with your software?

I'm sorry, I have a very little understanding of a lot of the technical verbage. I have tried to activate the Office Personal wheb the prompt comes up.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I want the one time payment with word and excell

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
1/5/2018
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> The first problem is it was to be forever not 365 days.

I guess your are worried about if the subscription has started and you are loosing valid days to use the product. Please don't worry about this, if the subscription has not been activated then your subscription is not started even the product has been purchased for months or even years.

> I know you cannot help with that issue.

We can.

> I want the one time payment with word and excell

It seem you don't like subscription based purchase. Me too. But you have to pay more for a permanent use.

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I understand I need to pay more for permanent use. I believe the permanent cost is around $150.00.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I purchased the offoce 365 for home office. does not have a
i purchased the offoce 365 for home office. does not have a ss nto install. … read more
Moses C
Moses C
Bsc
821 satisfied customers
I have Microsoft office on my mac. I have just done an
I have Microsoft office on my mac. I have just done an update and can no longer work on "word" as it says I need to activate my account. I have tried to do this twice with no success. I have office 36… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I purchased on line my Microsoft office 365 and activated it
I purchased on line my Microsoft office 365 and activated it for my home but I should have at least 2 more computers or tablets that I can us it on. I cant locate my activation code … read more
Cody
Cody
Computer Science
2,457 satisfied customers
I just purchase the office 365 personal subscription for 1
I just purchase the office 365 personal subscription for 1 PC/Mace and I can't activate it it states my activation is expired … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I purchased a new computer for my parents and it is a Dell
I purchased a new computer for my parents and it is a Dell Inspiron running Windows 10. They would like to have Microsoft Word installed, which we have not currently purchased. I am trying to determin… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Will word 2008 work with MacOS 10.13.3. Have not in a while
Have not in a long while because I use it only to write a few memos. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I'm using a Mac and trying to open Microsoft Office 365 but
I'm using a Mac and trying to open Microsoft Office 365 but it stalls when I try to open my Microsoft Account. How can I update a forgotten PW on my account? What do I do next? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I purchased Microsoft office 365 I assumed under or. I
I purchased Microsoft office 365 I assumed under***@******.*** or***@******.***. I cannot open the files without an activation key … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
When I was in Calgary recently visiting out son i purchased
when I was in Calgary recently visiting out son i purchased a card at Staples to renew my Office suite 365 on two computers, Now that I am at home I can't find the card and suspect that my wife threw … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I did not download office 365 and it has corrupted my old
I did not download office 365 and it has corrupted my old system. It won't accept my apple id and my system is useless.I can;' save anything … read more
bbao
bbao
IT Consultant
1,988 satisfied customers
Microsoft Office 2016 was purchased from Amazon on
Microsoft Office 2016 was purchased from Amazon on 12-25-2015. How do i download on a new computer. I have a product key number. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Just bought a laptop on Friday and do not have a product
Just bought a laptop on Friday and do not have a product code for office and threw the receipt away Friday... help me to activate Office 365 pleSe … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I am trying to load my new Win 10 Home- I inserted the USB
I am trying to load my new Win 10 Home- I inserted the USB into device port - Powered on my computer - then it say configure it to boot fro USB drive - How do I do that ?!?!?!?!? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I just purchased Office 365 personal this morning. I am
I just purchased Office 365 personal this morning. I am trying to open a document and when it comes up it is YYYYYYYYYYYand boxes. I must be doing something wrong. I tried another document and the top… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I purchased Microsoft office 365 home, have misplaced or
I purchased Microsoft office 365 home, have misplaced or lost item. I returned to Best Buy where I purchased the item and was told to call Microsoft and give serial number and can obtain code to set u… read more
Cody
Cody
Computer Science
2,457 satisfied customers
I have recently received a tax invoice 365 Personal which I
I have recently received a tax invoice for OFFICE 365 Personal which I paid at the beginning of July 2015. When am I likely to receive the programme? Jim Howden ***@******.***… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I ordered and recieved a copy of Microsoft Office Professional Plus 20
I ordered and recieved a copy of Microsoft Office Professional Plus 2013. This was shipped FEB 26, 2013. I have found everything BUT the password. I've attempted to go through your RESET PASSWORD ****… read more
Expert
Expert
I have a copy of Microsoft Office Professional 2013 on my Windows
I have a copy of Microsoft Office Professional 2013 on my Windows 8.1 PC & my Windows 8.1 phone. I have recently purchased an ultra-book which I'd like to be able to use MS Office on. What is the most… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x