Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am installing Office 365 on my Mac and I got an error

Customer Question
I am installing Office...

I am installing Office 365 on my Mac and I got an error message

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Only the one attempt to instal. Entered key and got message to say I should call an 02 number but then they said they were closed. Sounded fishy

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I dont think so

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
1/4/2018
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
Microsoft Word quit unexpectedly. This message after an
Microsoft Word quit unexpectedly. This message after an update. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
759 satisfied customers
I migrated my computer with a new one and I had micro soft
I migrated my computer with a new one and I had micro soft office on my old computer and. when I opened my new computer that was migrated from my old computer the new computer was asking for a key to. open up my Microsoft office app … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I worked with 2 techs this morning and lost them we are
I worked with 2 techs this morning and lost them we are trying to reinstall Microsoft Office Home and Student Suite 2016 on my Mac account. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
I received a message from Microsoft about my office
I received a message from Microsoft about my office 365,which I didn't understand. can you help me. I have called the ph # given me but get a busy signal. … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I bought but the code I need won't come through the Google
I bought but the code I need won't come through the Google main. Sould I send it back and just DL on the MS site. I got 4 hrs it now and I got a job to do. I can't waste anymore time. Unless you can l… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I got a new computer dowloaded Office but it does not let me
I got a new computer dowloaded Office but it does not let me through. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I just purchase the office 365 personal subscription for 1
I just purchase the office 365 personal subscription for 1 PC/Mace and I can't activate it it states my activation is expired … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I can no longer use MS Word for Mac on my Sierra computer.
I can no longer use MS Word for Mac on my Sierra computer. All of my business documents are in this. Urgent situation. Please help … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
759 satisfied customers
I did not download office 365 and it has corrupted my old
I did not download office 365 and it has corrupted my old system. It won't accept my apple id and my system is useless.I can;' save anything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just paid for and downloaded MS Office 365 for Mac. I
Hello. I just paid for and downloaded MS Office 365 for Mac. I understand it all goes to the cloud. I just type a test on Word but saw nothing to send it upstairs or, if it goes there automatically, I… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,427 satisfied customers
I bought and downloaded Office yesterday 04/11/2016 some I
I bought and downloaded Office yesterday 04/11/2016 some I do not have a product key, but when I used the Microsoft account Ref, it say i need some other reference to activate. I know no other account… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
A while ago, I tried to download Office 365 but it did not
A while ago, I tried to download Office 365 but it did not go well, so I (stupidly) decided to uninstall Office Home and Business 2010 that I already had on my computer and successfully downloaded 365… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Need CORRECT product key to load Office on computer; one on
Need CORRECT product key to load Office on computer; one on package doesn't work; one supplied for loading on previous computer didn't work either. package code is CYJ7H FX63M BHYC3 2YYD2 QHMR4 02… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I bought an Asus laptop back in January, which came with a
I bought an Asus laptop back in January, which came with a free trial of office 365. This product was not working so I called . I was told that product doesn't work well with the Asus computer, but th… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a brand new iMac and a brand new office 365 personal
I have a brand new iMac and a brand new office 365 personal for mac but computer rejects the product key… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
how can i upload my prepurchased microsoft office 365 ISPN
how can i upload my prepurchased microsoft office 365 ISPN to my laptop for my collede course?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
trying to find product key for my microsoft office 2010 university
trying to find product key for my microsoft office 2010 university edition , have contacted microsoft and been verified as a student but they sent me a key for office 365 which does not work on 2010 ,… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x