Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just download Office 365 and Word still doesn't work. Just…

Customer Question
I just download Office...

I just download Office 365 and Word still doesn't work

Technician's Assistant: When did you last update Word?

Are you there?

Technician's Assistant: What have you tried so far with your Word?

Just to access it. It says to activate it and I just went thorough the whole process of down loading it

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 7 minutes by:
1/3/2018
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago

What error are you getting?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

6,957 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I was subscribing to ms word by the month, but that expired.
I was subscribing to ms word by the month, but that expired. I recently paid $69.99 for a year's subscription of 365 office. (I didn't know I could get windows 10 word free. I got an e mail saying "I'… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I just renewed 365 and it will not activate. Word. Down
I just renewed 365 and it will not activate JA: What application are you using? Customer: word JA: When did you last update Word? Customer: down loaded office 5 minutes ago JA: What have you tried so … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I just purchased office 365 personal, but can't activate it
I just purchased office 365 personal, but can't activate it on my PC. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I own a copy of MS Office 2016, but after the recent Windows
I own a copy of MS Office 2016, but after the recent Windows 10 update, my MS Office now opens showing Office 365. What happened to my MS Office 2016? … read more
Cris
Cris
60 satisfied customers
I recently had to reset my computer. Of course, I lost
I recently had to reset my computer. Of course, I lost everything in the process. I had started a letter in Word, but I need my key to re-activate the program. I am in Florida and all my info is in Ve… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have been away for 2 weeks and just tried to open my word
I have been away for 2 weeks and just tried to open my word 2013 documents. They say I need to activate my account. I have not done anythings for 2 weeks so don't see why this should just happen for n… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
My new Dell XPS15 laptop arrived earlier this week. It came
good morning. My new Dell XPS15 laptop arrived earlier this week. It came with Office Home and Business pre-installed. In the process of exploring features all seemed in order until I clicked on Acces… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can no longer use MS Word for Mac on my Sierra computer.
I can no longer use MS Word for Mac on my Sierra computer. All of my business documents are in this. Urgent situation. Please help … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I purchased the MSoffice works 360 order #53652 on line
I purchased the MSoffice works 360 order #53652 on line December 12 and have been having problems ever since the word was installed however it transferred all my open office files to word it shows my … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I'm using a Mac and trying to open Microsoft Office 365 but
I'm using a Mac and trying to open Microsoft Office 365 but it stalls when I try to open my Microsoft Account. How can I update a forgotten PW on my account? What do I do next? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Am trying to activate Microsoft office after updating Word.
Am trying to activate Microsoft office after updating Word. It keeps saying that my Apple ID or password ***** ***** but I double checked and it is correct. I logged out, reset my password, restarted … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I activated a Microsoft Office 2016 on a computer but
I activated a Microsoft Office 2016 on a computer but everytime I open Word or Excel it gives me an activation window. Then I click next and it says something like can't activate because your activati… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I installed Microsoft 365 subscription... It is totally
I installed Microsoft 365 subscription... It is totally wonky... When I open Word, there are about 10 files.... I have about 1,000 files I downloaded from my TimeMachine. I can access them from Finder… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I purchased Microsoft 365 two or three years ago. I went to
I purchased Microsoft 365 two or three years ago. I went to activate it again this year and it says the program I have is not associated with my email address. I have not changed my email address in 3… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot activate Word as I have forgotten my password.
I cannot activate Word as I have forgotten my password. Microsoft sent me a code but that doesn't work either. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have installed Office365 successfully at my office. I now
I have installed Office365 successfully at my office. I now would like to install it on my home computer so I can access email and OneDrive documents from home. I installed it and deployed Outlook suc… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am hooped. This morning, Microsoft Outlook just stopped working.
I am hooped. This morning, Microsoft Outlook just stopped working. Then it spread to all of the Office programs. At first, it was telling me that "something went wrong" but now it won't even try to lo… read more
Kamil Anwar
Kamil Anwar
Office Specialist
6,957 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x