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I am trying to use a family account to use Office 365 i have
I am trying to use a family account to use Office 365 i have a microsoft account, but the family account has a different user id … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Have purchased 2 subscriptions to Office 365 to use on 10
Have purchased 2 subscriptions to Office 365 to use on 10 computers. On my iMac, have been using Office 365 for over 2 years without trouble. Upgraded Mac Os to ver 10.13.6. Office 365 worked OK for 2… read more
Kamil Anwar
Kamil Anwar
Office Specialist
7,201 satisfied customers
I was subscribing to ms word by the month, but that expired.
I was subscribing to ms word by the month, but that expired. I recently paid $69.99 for a year's subscription of 365 office. (I didn't know I could get windows 10 word free. I got an e mail saying "I'… read more
Cody
Cody
Computer Science
2,525 satisfied customers
I just renewed 365 and it will not activate. Word. Down
I just renewed 365 and it will not activate JA: What application are you using? Customer: word JA: When did you last update Word? Customer: down loaded office 5 minutes ago JA: What have you tried so … read more
John
John
System/Network administrator
High School or GED
2,079 satisfied customers
I just purchased office 365 personal, but can't activate it
I just purchased office 365 personal, but can't activate it on my PC. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I own a copy of MS Office 2016, but after the recent Windows
I own a copy of MS Office 2016, but after the recent Windows 10 update, my MS Office now opens showing Office 365. What happened to my MS Office 2016? … read more
Cris
Cris
63 satisfied customers
I recently had to reset my computer. Of course, I lost
I recently had to reset my computer. Of course, I lost everything in the process. I had started a letter in Word, but I need my key to re-activate the program. I am in Florida and all my info is in Ve… read more
John
John
System/Network administrator
High School or GED
2,079 satisfied customers
My new Dell XPS15 laptop arrived earlier this week. It came
good morning. My new Dell XPS15 laptop arrived earlier this week. It came with Office Home and Business pre-installed. In the process of exploring features all seemed in order until I clicked on Acces… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I can no longer use MS Word for Mac on my Sierra computer.
I can no longer use MS Word for Mac on my Sierra computer. All of my business documents are in this. Urgent situation. Please help … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
829 satisfied customers
I'm using a Mac and trying to open Microsoft Office 365 but
I'm using a Mac and trying to open Microsoft Office 365 but it stalls when I try to open my Microsoft Account. How can I update a forgotten PW on my account? What do I do next? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Am trying to activate Microsoft office after updating Word.
Am trying to activate Microsoft office after updating Word. It keeps saying that my Apple ID or password ***** ***** but I double checked and it is correct. I logged out, reset my password, restarted … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I activated a Microsoft Office 2016 on a computer but
I activated a Microsoft Office 2016 on a computer but everytime I open Word or Excel it gives me an activation window. Then I click next and it says something like can't activate because your activati… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I installed Microsoft 365 subscription... It is totally
I installed Microsoft 365 subscription... It is totally wonky... When I open Word, there are about 10 files.... I have about 1,000 files I downloaded from my TimeMachine. I can access them from Finder… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I purchased Microsoft 365 two or three years ago. I went to
I purchased Microsoft 365 two or three years ago. I went to activate it again this year and it says the program I have is not associated with my email address. I have not changed my email address in 3… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I cannot activate Word as I have forgotten my password.
I cannot activate Word as I have forgotten my password. Microsoft sent me a code but that doesn't work either. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,525 satisfied customers
I have installed Office365 successfully at my office. I now
I have installed Office365 successfully at my office. I now would like to install it on my home computer so I can access email and OneDrive documents from home. I installed it and deployed Outlook suc… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am hooped. This morning, Microsoft Outlook just stopped working.
I am hooped. This morning, Microsoft Outlook just stopped working. Then it spread to all of the Office programs. At first, it was telling me that "something went wrong" but now it won't even try to lo… read more
Kamil Anwar
Kamil Anwar
Office Specialist
7,201 satisfied customers
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Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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