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I cannot activate office 365. When i click on 'activate' it…

Customer Question
I cannot activate office...

I cannot activate office 365

Technician's Assistant: What exactly are you having trouble accessing?

When i click on 'activate' it tells me 'Cannot contact the server. please try again in a few minutes'

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am using an hp laptop.

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Give me a minute please...

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Windows 10 home. i have trouble installing updates. i don'tknow why

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Every time it installs update it says 'Was not able to complete changes. Undoing update...'

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 9 minutes by:
1/2/2018
Microsoft Office Technician: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 4 months ago

When (timewise) did you first start having these issues with Office and Windows Update?

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