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Find the treatment that we're getting from Microsoft seems…

Customer Question
Find the treatment that...

Find the treatment that we're getting from Microsoft seems to be a little heavy-handed. Without telling us they perform sweeping tasks with no notification. Big stuff. There seems to be such an attention on my account. Don't know how Microsoft could possibly make any money for the $200 spent on Home 365. I've never met or talked to them yet through some kind of password ***** they now are often rude via the responses. It's a little eerie.

Technician's Assistant: What application are you using?

Home 365,

Technician's Assistant: Have you installed any updates recently?

They do everything - I think they have us mistaken for a managed services account.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes, the attention is not wanted, they are rude in the deployment and have made sweeping changes without any alert in advance. Changes like maing my lowly pc essentially a file server with 5 icons representing each of us as thought in a server set up.

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 24 minutes by:
1/2/2018
Microsoft Office Technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you received some services from someone who claimed themselves Microsoft?

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Customer reply replied 6 months ago
Well I guess that's my question is are the. 365 accompanied with managed services. ?
Microsoft Office Technician: bbao, IT Consultant replied 6 months ago

Office 365 products are managed services, indeed. In other words, they are paid subscription based services. Any specific issue with it? Please clarify. Thanks.

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Customer reply replied 6 months ago
sorry for that, my todler took the laptop - ok, no, Im not spending $40 just yet - thank you, ***** ***** that's it.
Microsoft Office Technician: bbao, IT Consultant replied 6 months ago

Sorry. I seems you were surprised about the charges here. FYI - this is a paid site providing professional technical support with guaranteed quality, otherwise you will get a refund for dissatisfaction.

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