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Replacing this 5 year old plus computer with new hardware;

Customer Question
Replacing this 5 year...

Replacing this 5 year old plus computer with new hardware; how do I find the license numbers (to tr-install)before powering off old computer.

Technician's Assistant: What application are you using?

MS Office, IE 10, Edge, and Windows 10

Technician's Assistant: When did you last update Internet Explorer?

Correction; I see it is IE 11.125 etc. (may have updated automatically)

Technician's Assistant: What have you tried so far with your Internet Explorer?

Online shopping and LinkedIn; with Edge: Yahoo mail and Facebook

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I also have Norton

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 16 minutes by:
1/1/2018
Microsoft Office Technician: syseng, Information Systems Professional replied 7 months ago
syseng
syseng, Information Systems Professional
Category: Microsoft Office
Satisfied Customers: 7,938
Experience: Microsoft Certified Systems Engineer with over 18 years experience in installation, configuration and troubleshooting.
Verified

Hello,

My name is David.

The location of your Windows 10 license key depends upon how it was installed. Was Windows 10 installed on the computer when you bought it or was it an upgrade? If installed on the computer when you bought it there should be a tag on the outside of the computer on the back or bottom with the license key.

The MS Office key location varies depending upon which version of Office you have and how it was installed. If you have MS Office 365 subscription, there is no license key, just the subscription. If you have 2013 or 2016, and you installed from media, you can login to your Microsoft account on the web page at the link below:

click here

then click "Install from a disc" and then click "I have a disc" then "View your product key" to see the license key.
If that does not work, just let me know as there are other options depending on which version and how it was installed.

Regarding your Norton installation, finding the product key also depends upon how it was installed. Please click the following link and scroll down and then select the method that was used to install Norton and follow the associated instructions to view your Norton license key.

click here

If you need further guidance with any of the steps above, just let me know.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: syseng, Information Systems Professional replied 7 months ago

Hello,

Do you still need assistance?

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