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I was hacked a few months ago !1 my granddaughter took me…

Customer Question
I was hacked a...

I was hacked a few months ago !1 my granddaughter took me off facebook and gave me new password !! since then i can not get into my e mail !1 i try to reset password ***** it will not let me

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Firefox

Technician's Assistant: When did you last update your Facebook?

Firefox and windows 10

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

As of today i can not play games on facebook game room !1 is asking for my password ***** i do not remember

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
1/1/2018
Microsoft Office Technician: caraleneK, Office Engineer replied 7 months ago
caraleneK
caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 820
Experience: Office assisters to you
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I sorry you having all this problems.You will need to reset your password ***** .Here https://web.facebook.com/login/identify

But first we need to sort out your email password. Do you use Gmail??

Waiting for your feedback to help you.

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Customer reply replied 7 months ago
no !! is one of my problems !1 can not get into my e mail
Microsoft Office Technician: caraleneK, Office Engineer replied 7 months ago

Do you remember if you add your cell number to your mail ??

if you use Gmail I can assist you to see if we can reset the password *****

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Customer reply replied 7 months ago
do not want to pay for this !! have tried many times to get my e mail so i will have to do without it !1 thought you could help me !!
do not want to pay for this !!1 i gave my cell # but when i was hacked my grandaughter used hers and it has not worked for me since
call me on land line(###) ###-####
Microsoft Office Technician: caraleneK, Office Engineer replied 7 months ago

I sorry I just want to help you if you reset your Facebook password ***** a pin will be send to your granddaughter phone.

The best will be to see if you can setup a new mail and changes this in your Facebook account or you will get lockout again

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