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I have lost my Microsoft Word icon and when I try to

Customer Question
I have lost my...

I have lost my Microsoft Word icon and when I try to retrieve it via all programs, it shows up with all my files empty! They have disappeared What can I do?

Technician's Assistant: Is your Word file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I don't know.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I think I have Microsoft 10, but am not sure. Is there a way you can check?

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 1 minute by:
1/1/2018
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

I guess you mean Windows 10. How about the Office version please? Thanks.

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Customer reply replied 7 months ago
I don't know. How can I find out?
Customer reply replied 7 months ago
I don't want to pay extra for this information. Can you help me figure out how to fix this?
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago

Sorry, currently in a remote session, to be with you shortly.

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Customer reply replied 7 months ago
When I access Word, all my folders are empty. Where have my files gone?
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago

Hello, sorry for the delay. Can I know what you mean about "all my folders"? Do you mean all files under My Documents using Windows Explorer?

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