Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am cancelling my credit card today. The monthly MS Office…

Customer Question
I am cancelling my...

I am cancelling my credit card today. The monthly MS Office charges ($8:40) come from tha card. i need to register new payment option. Where do i find the form?

Technician's Assistant: What application are you using?

I'm sorry , i'm almost PC illiterate.All I can think of is my email is :

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

I'd say it's obviously Outlook ???

Technician's Assistant: What troubleshooting have you tried?

I guess it's a web browser on my lap-top ??

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No O do not think so.Thanks.

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 19 minutes by:
12/31/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have had to change my email server in Microsoft Office 10
I have had to change my email server in Microsoft Office 10 Outlook. I have stripped out the old server settings. I have attempted to substitute with a new Outlook.com account - *******************, p… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need to cancel my automatic renewal I did this lastn year
I need to cancel my automatic renewal I did this lastn year and I just saw where it was charged again. frank n gaensehals … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I purchased an HP computer on September 8, 2017 and at that
I purchased an HP computer on September 8, 2017 and at that time I also purchased Office Home & Student 2016 for $130. I opened my computer yesterday and the entire MS Office suite (Word, Excel, Power… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I recently deleted my Microsoft 365 and I think my Microsoft
I recently deleted my Microsoft 365 and I think my Microsoft account info was deleted at the same time.I cannot connect to the account … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
Nina was helping me. I want my Microsoft office 365
nina was helping me. I want my Microsoft office 365 cancelled. … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I signed up for Microsoft Office Personal and think I
I signed up for Microsoft Office Personal and think I installed it properly. Had MS Office Professional for work but now am retired, but still want to use the MS Office features. However, I can't get … read more
Cody
Cody
Computer Science
2,432 satisfied customers
Fortunately there is nothing wrong with the computer. I have
Fortunately there is nothing wrong with the computer. I have been trying to get my Microsoft Bill paid since January, without success. A new credit card was added as the old had lapsed: the payment on… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I uninstalled microsoft office 365 the same day I signed up
I uninstalled microsoft office 365 the same day I signed up for it but was charged on my visa account … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Sometime ago, I leased Microsoft Office for MAC and agreed
Hi Sometime ago, I leased Microsoft Office for MAC and agreed to pay monthly. This evening, I am trying to create a document, but WORD is not letting me urging to renew my microsoft account??? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
It keeps on telling me that there is a problem with Office
It keeps on telling me that there is a problem with Office 365 I recently paid my subscription. what is the problem? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I was just chatting with someone about setting up my VISIO
I was just chatting with someone about setting up my VISIO with closed caption but she sent me a form to fill out about charging 5.00 up front and the rest will be charged when I get help. I have been… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I got the following message while I was working in excel
I got the following message while I was working in excel This file can't be previewed because of an error in the Microsoft Excel previewer… read more
bbao
bbao
IT Consultant
1,975 satisfied customers
On 10 20 2015 office 365 confirmed my renewal but said they
On 10 20 2015 office 365 confirmed my renewal but said they were unable to access my credit card that is on file. My new card NO . a Visa, No is as follows XXXXXXXXXXXXX Exp.date is10-17 and security … read more
buckt85
buckt85
1 satisfied customers
I have been try to install Office Home & Student 2013 using
I have been try to install Office Home & Student 2013 using the card with Key Code. I cannot find my Microsoft account number, so I tried to use email address as well as phone number options. Also did… read more
Expert
Expert
I currently pay for Microsoft Office 365 by monthly automatic
I currently pay for Microsoft Office 365 by monthly automatic payments from my PayPal account. How do I change this to a single annual payment?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I did email you but contact was broken almost immediately-
I did email you but contact was broken almost immediately- so nothing was resolved nowever $46 was taken from my credit card can this be rectified please… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I just purchased Microsoft Office Outlook 2010 online. I
I just purchased Microsoft Office Outlook 2010 online. I ordered both the download and the disc to be mailed to me about 10 minutes ago. When I downloaded the 2010 version, it stalled as it said it ha… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x