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Having a problem with opening my excel and word. Getting a…

Customer Question
Having a problem with...

Having a problem with opening my excel and word

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

Getting a error message have not rearranged my file folders recently

Technician's Assistant: What does your screen look like when you try to open Excel?

It turns grey once I click on a file

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/30/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 7 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 41,266
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. What's the error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
Windows 10
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 7 months ago

When you open the Word program, does it give any error code or message?

Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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