Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Asking for a password for a very old email address, no

Customer Question
Asking for a password...

Asking for a password ***** a very old email address, no longer have the password

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bright house and they have closed my account with that email address

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

As of now they have not solved any problem for me but charged me

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 hours by:
12/30/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
> bright house and they have closed my account with that email address
How did you know your account was closed by them? When?
Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
Peral. My MSN account sign up email is. I no longer have
Peral My name is***** MSN account sign up email is***@******.***. I no longer have that email. What can I do to access my profile now and change the email? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
My husband, O. ([email protected]) passed away 4
My husband, Robert O. Stringer (*****@******.***) passed away 4 months ago. I have gotten into his computer since then and knew his password ***** have since forgotten it after trying several password… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I''m having problems activating my Outlook account which I
Hi. I''m having problems activating my Outlook account which I had to 'repair' because it crashed. … read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
I'm trying to install Office 365 on a new computer. It keeps
I'm trying to install Office 365 on a new computer. It keeps asking for my account email which I enter, but then it asks for password, which I obviously have forgotten … read more
Moses C
Moses C
Bsc
818 satisfied customers
We are having two seperate computers with two different
We are having two seperate computers with two different Systems. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
M. -Burnett and I have had Microsoft as as I have had my
Hi, my name is***** and I have had Microsoft as long as I have had my computer. The problem is that my internet service, cell service, etc. was with Verizon and when they came in to set everything up,… read more
bbao
bbao
IT Consultant
1,986 satisfied customers
I have tried my password but it will not work. I just bought
I just bought a new computer and i am trying to verify my identity, I typed my email, then it asks for my password ***** entered it but it tells me it does not match. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new dell laptop and I cannot get to log on to the
I have a new dell laptop and I cannot get to log on to the password, after I entered my security code … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I have been trying to access my Microsoft e-mail acct for
I have been trying to access my Microsoft e-mail acct for three days...they tell me it is incorrect...they have sent me different passwords....seven digits...none work!HELP … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I am trying to access my act and forgot password. About
About several months ago on a new Mac with office, excel, powerpoint. … read more
bbao
bbao
IT Consultant
1,986 satisfied customers
I can't sign into my Microsoft account to renew my Microsoft
I can't sign into my Microsoft account to renew my Microsoft Office 365. I can't wait 30 days to get this resolved. … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Found my main Facebook account its under an old email
found my main Facebook account its under an old email address with no way to log in or change password ***** re establish the account. Can this be fixed? please don't tell me yes to get my money. this… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a new computer and cannot access my msn.com email.
I have a new computer and cannot access my msn.com email. The account was set up long ago and I do not have the password. Also, we moved after retirement and the phone number, and probably other conta… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Never had my desk top locked. now blue screen with my name,
never had my desk top locked. now blue screen with my name, email and asking for password. when it does not email password ***** says to contact microsoft. did that, got a password ***** able to log o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Ok, this is my umpteenth time. I accidentally logged out of
Ok, this is my umpteenth time. I accidentally logged out of my old email on Facebook which is the one I use the most. I keep getting directed to sites that don't help at all. I obviously don't have my… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Not all folder imported when migrating from Outlook 2010 to
Not all folder imported when migrating from Outlook 2010 to 2013 One of my remote user exported a 2010 PST from her old PC and imported in 2013 Outlook on her new PC, but not all folder came over. The… read more
James K.
James K.
Consultant
260 satisfied customers
Outlook is blocking my email. I have answered all security
Outlook is blocking my email. I have answered all security questions and put in all codes - they send 4 digit codes and now they ask for seven. It is absurd! They say they will restore my account in o… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I had an email address today: [email protected], and when I went
Hi I had an email address today: ***@******.***, and when I went to log into hotmail, it came up with outloook page, I got confused and changed my email to***@******.***. I need my old email back as i… read more
NewITZone
NewITZone
Computer Enthusiast
Master's Degree
90 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x