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My hard drive crashed. Got a new hard drive and had to
Hello. My hard drive crashed. Got a new hard drive and had to reinstall the operating system. Trying to use Microsoft Office but it's asking for a product key. I have no idea where my disk are. Window… read more
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Jess M.
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I am unable to login to windows and my laptop.I have spent
I am unable to login to windows and my laptop.I have spent the past hour trying suggested tips on websites. HELP !!!! i NEED TO GET INTO MY DOCUMENTS.My FACE RECOGNITION AND PASSWORD ***** NOT WORKING… read more
Jess M.
Jess M.
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I have a new Lenovo computer which should have been
I have a new Lenovo computer which should have been delivered with the Microsoft Office 365 program. However, the delivery did not include a disk or whatever that would allow me entry to the program. … read more
Byron
Byron
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I need my virus protection renewed and since you are not
I need my virus protection renewed and since you are not using (kaversky?) anymore, I can't get my computer to give me the new antivirus you recommend. … read more
Martin
Martin
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I'm keep getting notices that there is a problem with my
I'm keep getting notices that there is a problem with my Microsoft Account. I don't have a password ***** a Microsoft account. If I ever had one it was a long time ago and I don't have any information… read more
Byron
Byron
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I purchase a new Dell Laptop; order number 324841229;
I purchase a new Dell Laptop; order number###-##-#### Customer number###-##-#### as part off the purchase on 1/12/2018, was the software for Microsoft Office 365 personal. DE000000215429516 … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
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CONFUSED. I signed up once for Microsoft 365 and never got
I signed up once for Microsoft 365 and never got it going and a week ago I signed up again with the idea to have OneNote on my work computer (company owned Microsoft) and on my iPad and Mac. I don't know why but I just can't get my passwords to work. I wonder if the old attempt to get on a year ago is messing me up … read more
Josh
Josh
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I am using Microsoft Word 365 and am grading papers. I need
I am using Microsoft Word 365 and am grading papers. I need to make a comment, but also show where the comment applies. So far I haven't been able to figure it out. … read more
Kris R
Kris R
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St installed office home & student 2013 and its listed under
st installed office home & student 2013 and its listed under programs but I cannot get it to work. Word excel etc don't show on my computer at all. … read more
Martin
Martin
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Everything. I can't access my Microsoft office 2010. I tried
Everything. I can't access my Microsoft office 2010. I tried putting in my product key number but got an error message telling me it was not a legit number. I entered it twice to make sure I typed it … read more
Byron
Byron
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I need to reload Microsoft Office because I had to have work
I need to reload Microsoft Office because I had to have work done on my PC by the Geek Squad. Problem is they had to totally reload Office. When I tried to access I got this demand by Microsoft to ent… read more
Michael Quiles
Michael Quiles
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For a while now I have been having a problem saving files
For a while now I have been having a problem saving files into my own folders. No one else has ever used my laptop or these folders. There is no one else who is an administrator. Yet I am being told I… read more
Lorenz Vauck
Lorenz Vauck
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I just purchased this Dell laptop and want to load Microsoft
I just purchased this Dell laptop and want to load Microsoft Office on it which I purchased recently. … read more
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My computer was reset and my Microsoft office is no longer
My computer was reset and my Microsoft office is no longer on here … read more
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I have been a MS Publisher user for many year but just got a
I have been a MS Publisher user for many year but just got a new computer with MS Publisher 2016. I have always used publisher to edit my pictures and in particular compress large photos before postin… read more
Michael Hannigan
Michael Hannigan
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I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
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I have my office application on the desktop of "me" as a
I have my office application on the desktop of "me" as a user. I can't find the office applications (WORD, Power point, Outlook, etc.) when I switch the the other user accounts on my computer. HELP! … read more
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Viet -MS Office Tech
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I have a Dell inspiron M731R with 8.1 operating system. I
I have a Dell inspiron M731R with 8.1 operating system. I purchased December 2013. It came with a lot of pre-loaded software including Microsoft Office. The other night the computer crashed and a mess… read more
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Viet -MS Office Tech
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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