Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot open a Word file, but can open .pdfs. OpenOffice…

Customer Question
I cannot open a...

I cannot open a Word file, but can open .pdfs

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

OpenOffice 4.1.3 and Open Office 4.1.4

Technician's Assistant: What does your screen look like when you try to open the program?

There is a list of download-able files, one of which I need.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I cannot download a Word file.

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
12/28/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago

From where are you trying to download a Word file?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

6,964 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have "lost" Microsoft Word Starter from my computer. A
I have "lost" Microsoft Word Starter from my computer. A message comes up referring me to Control Panel top fix the problem...but I cant find the "fixer" … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Well all my files wants to open in adobe such as word file
well all my files wants to open in adobe such as word file window shows protected mode disabled or not. How did that happen? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I do not want to pay for Word but signed up for the free 30
I do not want to pay for Word but signed up for the free 30 days. Why doesn't Windows 10 have a free Office component? I used to have Offiice.org(?) but all my documents from that went to Word when I … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My Microsoft Word has almost expired and there are documents
My Microsoft Word has almost expired and there are documents that I would like to have moved to Apache Word. Is this possible? … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
When trying to save or access a file I get error message:
Hi Andy---when trying to save or access a file I get error message: error saving document, general input output error. C:backslashusersbackslashlarrybackslashdesktopbackslashuneed2odt. Also unauthoris… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
My Microsoft Office came with my computer - like the
My Microsoft Office came with my computer - like the question I'm accessing. Suddenly I cannot use any of my files I've had this laptop for 7 years - I honestly don't even know how I GOT Office 2016 -… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I get one or both error messages when trying to start any MO
I get one or both error messages when trying to start any MO program since recently booting up my computer: "Microsoft [Word/Excel] Starter 2010 cannot be opened. Try again or repair the product in Co… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Accidentally uninstalled windows 7 office starter and click
Customer: accidentally uninstalled windows 7 office starter and click to run 2010. Can't repair on system … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have had a microsoft address. I am unable to remember the
I have had a microsoft address. I am unable to remember the password. I need to acquire Microsoft office now. How can I get a new account??… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased my hp computer a year or more age, which has Microsoft
I purchased my hp computer a year or more age, which has Microsoft office installed. When I tried to access some files from my documents file, I could not---the message told me that Microsoft office w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Dear Expert, I am getting the message "Excel cannot open
Dear Expert, I am getting the message "Excel cannot open this file. The file might have been damaged or modified from its original format." I successfully opened the file with OpenOffice, but after sa… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have forgotten, or more likely the file has gotten corrupted
I have forgotten, or more likely the file has gotten corrupted and will not open with a password XXXXX have using for quite while. Unfortunately the file contents all my passwords. Help Please, Lou Go… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
I type an item on word and then try to send it to several people
I type an item on word and then try to send it to several people as an attachment using email. When it is received some of the recipients CAN open the item and some CANNOT. What can I do to have all a… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have a computer that has Windows XP on it with Microsoft
I have a computer that has Windows XP on it with Microsoft Office. Can I copy and transfer Microsoft Office to this computer which has Windows 7?… read more
Cris
Cris
60 satisfied customers
I have documents on office open.org 3.2 and on my download
I have documents on office open.org 3.2 and on my download file when try to copy and paste a document to a web site the web sites usually reject them and they say I need pdf, doc or other programs I t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Hi, I have a Microsoft word file that im trying to open
Hi, I have a Microsoft word file that i'm trying to open and a pop up comes up and says "The file cannot be opened because there are problems with the content" When I click on details it says 'The fil… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am writing a book. My publisher requites a particular page
I am writing a book . My publisher requites a particular page set up and it needs to be in Word format. I know how to put it into word, My problem is, when I store the pages in a file folder and want … read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
I have had my Dell computer for two years and used Microsoft
I have had my Dell computer for two years and used Microsoft Word and Excel. I had a crash this month, with success in restoring only after reverting to original settings. I loaded a budget document y… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x