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I am trying to print mailing labels from an excel worksheet…

Customer Question
Hello, i am trying...

Hello, i am trying to print mailing labels from an excel worksheet and i get error message "there is not enough memory or disk space to convert this document"

Technician's Assistant: Is your Excel file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I saved it to a flash drive

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I have attempted to do this on my Mac, and my Macbook Air laptop, and still get same message

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 36 minutes by:
12/28/2017
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,370
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

This usually occurs when there is not enough RAM available. Can you try restarting the computer and ONLY open excel and try it again? Let me know the results please

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Customer reply replied 3 months ago
Its a mail merge from Word, so only open Word?
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Yes please

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Customer reply replied 3 months ago
Still get the same error message
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Okay. What version of Word is installed on the computer? Also, what computer are you using and what operating system?

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Customer reply replied 3 months ago
Word 2011 and Mac OSX Yosemite
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Thank you. One moment while I check something

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Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Follow these steps to reset Office and let me know the results:

  1. Quit all programs.
  2. On the Go menu, click Home > Library. If you have OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library.
  3. Open the Preferences folder and drag com.microsoft.Word.plist to the desktop. If you can't find the file, continue to the next step.
  4. Now, open the Microsoft folder (in Preferences), and drag com.microsoft.Word.prefs.plist to the desktop.
    Note If you have Service Pack 2 installed, open Application Support > Microsoft instead of Preferences > Microsoft.
  5. Start Word. Do you see the error?
    • No. Quit Word, and drag one of the files back to its default location and test again. If the error re-appears, the file you just dragged back is corrupt. Move it to the Trash. If there's still no error, drag the other file from your desktop to the Trash. Congratulations, this solved the problem.
    • Yes. Quit Word, and restore both files to their original location. Go to the next step.
  6. Quit all programs.
  7. On the Go menu, click Home > Library. If you have OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library.
  8. Open the Application Support folder, then the Microsoft folder, then the Office folder, and then the User Templates folder.
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Customer reply replied 3 months ago
What is a Go menu?
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Sorry, Home menu. Where you get to Library at

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Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
there are 2 other files with plist extensions followed by ABITIvF and wJXsyAa...could these be corrupt files?
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Could be. Do you want to try removing those

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Customer reply replied 3 months ago
guess so... just delete?
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Yes

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Customer reply replied 3 months ago
that didn't work either
Microsoft Office Technician: Sean S., Computer Support Specialist replied 3 months ago

Okay. one moment. I may need to have another expert take a look at this.

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Customer reply replied 3 months ago
ok... it just seems weird that i get the same error message on 2 different devices
Microsoft Office Technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,356
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you

(1) try using the wizard from Word to build up the Mail Merge?

(2) try using a different Excel workbook make sure it is not a Excel specific issue?

Thanks.

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Customer reply replied 3 months ago
Ok, will try
Customer reply replied 3 months ago
I did..., no luck contacting Microsoft now.
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bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,356
1,356 Satisfied Customers
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