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I'm trying to install Microsoft Office. After following the…

Customer Question
I'm trying to install...

I'm trying to install Microsoft Office. After following the instructions for downloading Office and receiving the message that download was completed, I am unable to open Office and access the various Office programs. I keep receiving instruction messages to start downloading which keeps repeating itself.

Technician's Assistant: What application are you using?

Fred

Technician's Assistant: Have you installed any updates recently?

Windows 10. Updates have been coming automatically

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I bought the one time install of Microsoft Office instead of the subscription version from Best Buy.

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/28/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 6 months ago

Did you had any previous versions of Office installed prior to installing this one?

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