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I try to save a worksheet in excel and I am asked for my…

Customer Question
I try to save...

I try to save a worksheet in excel and I am asked for my password. When I typed the password ***** got a message that my account of password ***** ***** In the last days I tried repeatedly to change password. I got an email that I was successful but when I type the new password ***** get the same message.

Technician's Assistant: Is your Excel file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I believe onedrive

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Another problem is that when I try to update excel I am asked to c lose the update information function but I cannot do it

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 4 hours by:
12/27/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,016
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. What version of Excel are you using? Is it 2016 or Office 365?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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