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I am a tech neanderthal. I just tried to open word on my…

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I am a tech...

I am a tech neanderthal. I just tried to open word on my iMac and saw that the icon is new and now I apparently have to pay. I have no idea why or what changed. Help, please.

Technician's Assistant: When did you last update your Word?

Good question. Possibly recently. I generally update when "it" says to update. Sorry to be totally unhelpful.

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/26/2017
Microsoft Office Technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,276
Experience: Over 10 years work experience.
Verified

Hello,
I look forward to helping you today.

When it was working, which version of Word were you using on the Mac?

I will be standing by, looking forward to your response.
Thank you,
Jason

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