Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My computer crashed and my spouse bought me a new one for…

Customer Question
My computer crashed and...

My computer crashed and my spouse bought me a new one for Christmas and I am trying to installed Microsoft Office Home and Student 2013 which I had on my previous computer and it won't let me install

Technician's Assistant: What application are you using?

Windows 10?

Technician's Assistant: Have you installed any updates recently?

Yes this is a new install for windows 10 and it has taken us most of Christmas day

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
12/26/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Did you purchase Office 2013 online, or do you have an installation disk for the same?

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Josh, Computer Enthusiast replied 5 months ago
Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 21,953
Experience: Microsoft Office expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I have microsoft publisher 2013 and want to use it on my
i have microsoft publisher 2013 and want to use it on my computer but was told I allready have a newer version on my computer. I want to use my version. how to do this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Would like to re-install Microsoft Office on new computer.
hi would like to re-install Microsoft Office on new computer … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Last week when I was working on a Word document a pop up
Last week when I was working on a Word document a pop up appeared thanking me for installing M/S Office Home & Student 2013. Activation is requested to authenticate this copy of M/S Office.and if I do… read more
Cris
Cris
60 satisfied customers
I am having problems activating Microsoft office 2013, my
I am having problems activating Microsoft office 2013, my computer crashed on me two times, and I bought a disk for windows 10 and installed, and reinstalled office on it and it said I had used the ke… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I purchased Microsoft Office for my previous computer. It
I purchased Microsoft Office for my previous computer. It died. I bought a new computer and I would like to reload "Office back on the new computer. How do I do that? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
My computer crashed; I need to find a link to download and
My computer crashed; I need to find a link to download and reinstall my Microsoft Office program. I am running Windows 8.1 I don't know what version of Office I had, I installed it a couple of years a… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I had office professional 2013 on a computer which crashed
Hi I had office professional 2013 on a computer which crashed and cannot be used I have installed office professional 2013 on a new computer I keep getting this error message This Product cannot be ac… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I'm am trying to install my wife's MS Viso 2013 product on
I'm am trying to install my wife's MS Viso 2013 product on her new PC. It was purchased through the home use program (HUP) in 2014 and the install worked then. Now the Key is not being accepted … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
My friend uninstalled my Microsoft office 2013 and I need it. JA:
My friend uninstalled my Microsoft office 2013 and I need it. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I bought an Asus laptop back in January, which came with a
I bought an Asus laptop back in January, which came with a free trial of office 365. This product was not working so I called . I was told that product doesn't work well with the Asus computer, but th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I was about to load office home & student 2013 on a new computer
I was about to load office home & student 2013 on a new computer and realized that I should have bought home and business is there an upgrade available. My Name isXXXXX… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Where online can I buy Microsoft Office for windows 8.1 at
Where online can I buy Microsoft Office for windows 8.1 at the least expensive price? Thanks… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have a Dell Inspiron laptop that had a failed hard-drive
I have a Dell Inspiron laptop that had a failed hard-drive this week with Home, Office Student software in it since I bought it; had a new hard-drive installed and it's working again. Do I have to buy… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Why cant I install Office Home & Student 2013 that I bought.
Why can't I install Office Home & Student 2013 that I bought. I havea windows 7 Homepremium.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
"hold on this should only take a few minutes" - has bee goibg
"hold on this should only take a few minutes" - has bee goibg for 1hr so far - i need to use office...........asap install of office home and student 2013 has NOT been a wonderful experience.....bough… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We have had Microsoft Word 2010 installed in our computer;
We have had Microsoft Word 2010 installed in our computer; however, it has been deleted due to a virus. I now have a new Microsoft Word 2010 Home and Student to install. Do I need to delete all Micros… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
My computer crashed and I now have a different computer. The
My computer crashed and I now have a different computer. The correct product key is entered into new computer and I get a response back that says that the product key is invalid. How do I get this cor… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
i bought an acer desktop computer with office home & student
i bought an acer desktop computer with office home & student installed. recently i had to have it formatted to get rid of some problems with the screen freezing. now when i try to use the office i kee… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x