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My computer crashed and my spouse bought me a new one for…

Customer Question
My computer crashed and...

My computer crashed and my spouse bought me a new one for Christmas and I am trying to installed Microsoft Office Home and Student 2013 which I had on my previous computer and it won't let me install

Technician's Assistant: What application are you using?

Windows 10?

Technician's Assistant: Have you installed any updates recently?

Yes this is a new install for windows 10 and it has taken us most of Christmas day

Submitted: 1 month ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/26/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 1 month ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 12,826
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 1 month ago

Did you purchase Office 2013 online, or do you have an installation disk for the same?

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Microsoft Office Technician: Josh, Computer Enthusiast replied 19 days ago
Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 21,526
Experience: Microsoft Office expert
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
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Experience: I have been using Office Pro for 10 years and implemented applications for business use.

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