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I have bought a copy of Microsoft Office Professional Plus…

Customer Question
I have bought a...

I have bought a copy of Microsoft Office Professional Plus 2016, but my computer seems to still be running the older versions of Excel and Word etc. The spreadsheets say they are opening in Compatibility mode.

Technician's Assistant: When did you last update Excel?

I installed the new version a couple of weeks ago when I bought a new computer

Submitted: 5 months ago.Category: Microsoft Office
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Answered in 1 minute by:
12/23/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 40,501
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Do you see the programs Word 2016, Excel 2016, etc. on your computer?
Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago

Does your computer have Windows 7 or 8 or 10, etc.?

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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