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I received an Office 365 subscription on January 21, 2017…

Customer Question
I received an Office...

I received an Office 365 subscription on January 21, 2017 and was just notified that it would be renewed on January 21, 2018, which is OK, but I also received a notice on October 20, 1917 that my subscription was being renewed and was charged $69.99. Why am I being charged twice?

Technician's Assistant: What application are you using?

Office 365 Personal.

Technician's Assistant: Have you installed any updates recently?

No.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 3 hours by:
12/23/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Please post here the two notification emails from Microsoft. I speculate two renew notices are for two different products. Anyway, please share the messages and let me review. Thanks.
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