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I had magicJack before my computer got wiped out my Geek
I had magicJack before my computer got wiped out my Geek Squad. Now I cannot access magicJack. My number is(###) ###-####… read more
Ameen Khan
Ameen Khan
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On 4/18/18, Geek Squad OnLine downloaded my Office 365
On 4/18/18, Geek Squad OnLine downloaded my Office 365 renewal and charged my credit card $74.89. On 4/19/18, Microsoft charged my credit card account the second $74.89 and emailed me a new copy of Of… read more
bbao
bbao
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I am using Windows 10. One day, without asking me, all my MS
I am using Windows 10. One day, without asking me, all my MS Word 2010 files appeared in a new format which I was asked to pay for. I DON'T WANT A NEW FORMAT!! I want to keep MS Word 2010. I CAN work,… read more
John Castle
John Castle
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Yesterday I received a message from Microsoft that my Office
yesterday I received a message from Microsoft that my Office 365 account was about to expire and I renewed the service for one year. Immediately after that I lost my entire e-mail address book. Help! … read more
JUNKO LOUISE
JUNKO LOUISE
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I was composing copy and suddenly lost it. It simply
I was composing copy and suddenly lost it. It simply disappeared. I contacted Geek Squad for help. They tried via a conversaion on computer. … read more
bbao
bbao
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I purchased Microsoft Office over a year ago. Recently I had
I purchased Microsoft Office over a year ago. Recently I had a virus and The Geek Squad wiped out my laptop. Can you retrieve my account and reinstall for me? … read more
Cody
Cody
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I HAD A NEW oFFICE 365 installed and now it says the program
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Cody
Cody
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My hard drive died and and i need to get another hard drive.
My hard drive died and and i need to get another hard drive. I just renewed my office 365 and do not have a key code to reinstall office. can you please help me get my office back. … read more
Mr.Med
Mr.Med
1,292 satisfied customers
I reactivated my Microsoft Office 365 with Geek squad,,
I reactivated my Microsoft Office 365 with Geek squad,, March 22, 2018, Apparently the payment information has not reached Microsoft. I am unable to use programs. Ive enter a key code from my original… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I think Microsoft ran an update recently and now I can not
I think Microsoft ran an update recently and now I can not locate several of my saved Word documents. One that I did locate is not the most recent saved copy but an older version. This has now happene… read more
bbao
bbao
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I just lost weeks of edits to my novel. Microsoft Word I'd
Microsoft Word I'd be very willing to pay if someone can help me recover it … read more
Sheri
Sheri
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I have had MIcrosoft Office on my computer since 2013. This
I have had MIcrosoft Office on my computer since 2013. This week my hard drive failed so I had the Geek Squad install and new SSD hard drive and Windows 10 OS. WIth the new configuration I can access … read more
Jason Jones
Jason Jones
AAS Information Technology
6,336 satisfied customers
I am trying to load my new Win 10 Home- I inserted the USB
I am trying to load my new Win 10 Home- I inserted the USB into device port - Powered on my computer - then it say configure it to boot fro USB drive - How do I do that ?!?!?!?!? … read more
Byron
Byron
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Bachelor's Degree
411 satisfied customers
We had our hard drive replaced and now find the Microsoft
We had our hard drive replaced and now find the Microsoft Office feature not active, the Geek Squad says they cannot do for a licensed product. We did pay for the purchase of this in 2013 and it was w… read more
caraleneK
caraleneK
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I just had a new hard drive installed and I need to
I just had a new hard drive installed and I need to reinstall programs. … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
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I am trying to upgrade my PC from Windows 7 to 10 but it
Hi Richard, I am trying to upgrade my PC from Windows 7 to 10 but it keeps failing and is coming up with this error:C1900101 - 40017Do you know what this means and does it mean I cannot upgrade? I onl… read more
Richard
Richard
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IT Manager, Consultant
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Hi, I recently purchased Microsoft Office 2013 Home and
Hi, I recently purchased Microsoft Office 2013 Home and Student for my Windows 8 PC. But after downloading the setup program and running it, the program doesn't seem to work. I can't find any way to o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
How do you unlock a document. I was writing and changing the
How do you unlock a document. I was writing and changing the document which is a book that I am writing and when I came back to it it said the document was locked. I did not change anything. Microsoft… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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