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An update for Windows 10 has just gone through and requires…

Customer Question
An update for Windows...

An update for Windows 10 has just gone through and requires the keyword. I have tried entering the keyword from the sticker on the computer but it is rejecting it. I then chose to "do this later" , but I'm now unable to get into my e-mails or Word, etc.

Technician's Assistant: What exactly are you having trouble accessing?

Everything

Technician's Assistant: What's the brand and model of your computer?

ThinkCentre with Intel Quad Processor, 8GB RAM 1000GB Hard Drive Microsoft Office

Technician's Assistant: What application are you using?

Was Windows 7 and since updated with free updates to Windows 10

Technician's Assistant: Have you installed any updates recently?

I can't finish the installation of the latest update because it won't accept the keyword

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I've no idea!

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
12/21/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 6 months ago

Are you being prompted for this product key by Microsoft Office now? If so, do you know which version of Office, e.g. 2013, 2016, are you using?

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