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MS did a push of updates yesterday to my home computer. I…

Customer Question
MS did a push...

MS did a push of updates yesterday to my home computer. I have not been able to access Internet since then. SPectrum has checked everything on their side and said MS broke the connection. HELP! Please .

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

INternet on home computer -- no email, weather, search, "e" -- nothing works that requires Internet connection.

Technician's Assistant: What does your screen look like when you try to open the program?

Blank with message " Hmmm,,,can,t reach this page when open "e".

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Email said she "unable to send or receive messages"

Submitted: 5 months ago.Category: Microsoft Office
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Customer reply replied 5 months ago
Why am I being asked to pay for something that MS broke yesterday with their updates?
Answered in 9 minutes by:
12/21/2017
Microsoft Office Technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Microsoft Office
Satisfied Customers: 654
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER -1sb5lpc,

This is JustAnswer. A paid service. Did you mean to contact us?

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Customer reply replied 5 months ago
No -- it was Ms that I connected & they sent me here. I don't understand any of this. Please cancel my Paypal payment. Can you give me a phone number for MS?
Customer reply replied 5 months ago
Are you going to answer my questions?
Customer reply replied 5 months ago
How can you "securely connect to my device & fix it for me" if you broke the Internet connection? MS should figure out how to fix what they broke without me paying for anything. Cancel my Paypal payment, please!
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