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My document seems stuck on the wrong size of paper. I have…

Customer Question
My document seems stuck...

My document seems stuck on the wrong size of paper. I have changed page size but that doesn't help

Technician's Assistant: What's the brand and model of your printer?

Canon color image class mf 634c dw

Technician's Assistant: How long has this been going on with your Canon printer?

It only happens with this one document. I may have a bad syle file

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have asus notebook pc

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have a book i was formatting, and the paper size was 6X9, and that size may have stuck to this document as well, even though I changed the paper size back to normal.

Submitted: 4 months ago.Category: Microsoft Office
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Answered in 2 hours by:
12/21/2017
Microsoft Office Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try manually setting up the printer's preferences to the given paper size? If not, please do it now. If yes, please upload a screenshot telling which specific setting stuck on a wrong size of paper. Thanks.

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