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My brand new office 365 install is having problens. I

Customer Question
My brand new office...

My brand new office 365 install is having problens. I attempt6 to sign in with the new account (*****@******.*** ) and the login screen says that the accoun t does not exist. Then when i tried to creats a neww account, it says the account already exists. Going in circles makes me dizzy

Technician's Assistant: When were you last able to use your Com?

As stated above, this is brand new

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Brand new computer

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
12/21/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

Can you login to microsoft.com/account with your email?

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Customer reply replied 6 months ago
no......
Customer reply replied 6 months ago
as stated in my question; when i try to login it says the account( using***@******.*** ) does not exist, so then when i try ro create the account (using very same email) it says the account already exists
Customer reply replied 6 months ago
You still there?
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

we will probably need to take a diff route to get it activated if we can't login, can we do remote assistance?

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

go here to connect me; https://tinyurl.com/yam8ouct
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 6 months ago
I am in a foul mood.... ran out of coffee flavoring....lol
Microsoft Office Technician: Cody, Senior Systems Administrator replied 6 months ago

should be good now

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