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My credit card rejected when attempting a purchase on Words…

Customer Question
My credit card rejected...

My credit card rejected when attempting a purchase on Words with friends. I recently set up a new card and have received Apple verification, but it doesn't accept new card number.

Technician's Assistant: What application are you using?

I don't know what you mean? iPhone 6, IOS 11

Technician's Assistant: The Microsoft Office Technician will be able to walk you through that. Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes recently

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 hours by:
12/21/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> I recently set up a new card and have received Apple verification,

What kind of verification is it?

> but it doesn't accept new card number.

What's the error message did you see? On which device?

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
When I get to entering password ***** finish with bank card, I get a message indicating: "your credit card was denied" or something similar. I tried taking a pic of my card, entered security number on back of card; no go. I then entered same information manually, again, my card was not accepted. I am doing this transaction using my Mac Desktop.
BTW, I recently purchased Apple music using the same card and there was no problem. Please advice
Microsoft Office Technician: bbao, IT Consultant replied 6 months ago
I think a remote session is a must for now, as you can't share any screenshot here with your CC card info on it. Everything you posted here was publicly visible on the internet.With the remote session, you can share screen in a secure way, and I may help you figure out what's happening there in CC and comouter system.
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Microsoft Office Technician: bbao, IT Consultant replied 6 months ago

Any further update please? Thanks.

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