Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can you answer questions about my Microsoft accounts? I have…

Customer Question
Can you answer questions...

Can you answer questions about my Microsoft accounts?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I have two Lenovo computers - a desk top and a laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Yes I have installed updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I ordered Microsoft 365 - Personal this morning. It was a renewal. I placed the order on what I thought was my account. Thus far I have not received either an email confirmation nor has it been charged on my credit card.

Submitted: 7 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 hours by:
12/20/2017
Microsoft Office Technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 21,964
Experience: Microsoft Office expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Microsoft Office Question
Customer reply replied 7 months ago
I came to you by mistake
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
On 4/18/18, Geek Squad OnLine downloaded my Office 365
On 4/18/18, Geek Squad OnLine downloaded my Office 365 renewal and charged my credit card $74.89. On 4/19/18, Microsoft charged my credit card account the second $74.89 and emailed me a new copy of Of… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have recently had messages appearing on my screen advising
I have recently had messages appearing on my screen advising me that the subscription I was using had expired. This was a family subscription organised by my son who is in England. My wife and i are i… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My subscription to office 365 has been inactive for several
My subscription to office 365 has been inactive for several months. Now I am receiving messages re: renewal. I think the problem is with my credit card information which changed some time ago due to a… read more
Senthil
Senthil
Sr. IT Analyst
BE
I need to cancel my automatic renewal I did this lastn year
I need to cancel my automatic renewal I did this lastn year and I just saw where it was charged again. frank n gaensehals … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I thought that I had updated my office 365 last month.
I thought that I had updated my office 365 last month. Called in and had someone walk me thru it. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Yesterday u[graded from office 365 personal to 365 home.
Yesterday u[graded from office 365 personal to 365 home. Your colleague canceled my old subscription. I installed 365 home. But it is not working. So now I have no access at all. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have received notification that my Office 365 Personal
I have received notification that my Office 365 Personal subscription is scheduled to be automatically renewed on May 10, 2018. I also was notified to cancel old version of Windows (previous to Window… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My MS Office has been deactivated... i don't know for what
Hi Pearl, my MS Office has been deactivated... i don't know for what reason! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need to talk to some one about changing my credit card so
I need to talk to some one about changing my credit card so I can pay you. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have cancelled the renewal for Office 365 in 23 Jan 18 the
My name is***** and I have cancelled the renewal for Office 365 in 23 Jan 18 the personal subscription and I have a printout that says you will lose access from 23 Jan 18. Today I have checked my bank… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I renewed my subscription and it was confirmed on November
I renewed my subscription and it was confirmed on November 13, 2017 that I had; received an email from Nov 13th from Microsoft Office 365 specifying confirmation. Then on Nov 29 I received an email st… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received an Office 365 subscription on January 21, 2017
I received an Office 365 subscription on January 21, 2017 and was just notified that it would be renewed on January 21, 2018, which is OK, but I also received a notice on October 20, 1917 that my subs… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Office365Personal was due for automatic renewal on 15 Dec
Hi, my Office365Personal was due for automatic renewal on 15 Dec 2017. Can you verify … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I want to cancel Office 365 (personal) which my credit card
I want to cancel Office 365 (personal) which my credit card was billed today. Apparently I had an automatic renewal that I wasn't aware of. … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Received an email supposedly from MICROSOFT OFFICE TEAM
received an email supposedly from MICROSOFT OFFICE TEAM telling me that my OFFICE 365 subscription was being renews and that I would be billed. PLEASE BE ADVISED THAT MY COMPUTER ON WHICH THAT SUBSCRI… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x