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May 5, 2018, I graduated from Belmont University, Nashville,
May 5, 2018, I graduated from Belmont University, Nashville, Tennessee. I received an email this morning stating my subscription/access is no longer available. How do I renew my subscription to Micros… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
On 4/18/18, Geek Squad OnLine downloaded my Office 365
On 4/18/18, Geek Squad OnLine downloaded my Office 365 renewal and charged my credit card $74.89. On 4/19/18, Microsoft charged my credit card account the second $74.89 and emailed me a new copy of Of… read more
bbao
bbao
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I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
bbao
bbao
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I have recently had messages appearing on my screen advising
I have recently had messages appearing on my screen advising me that the subscription I was using had expired. This was a family subscription organised by my son who is in England. My wife and i are i… read more
bbao
bbao
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My subscription to office 365 has been inactive for several
My subscription to office 365 has been inactive for several months. Now I am receiving messages re: renewal. I think the problem is with my credit card information which changed some time ago due to a… read more
Senthil
Senthil
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BE
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I need to cancel my automatic renewal I did this lastn year
I need to cancel my automatic renewal I did this lastn year and I just saw where it was charged again. frank n gaensehals … read more
John Castle
John Castle
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I thought that I had updated my office 365 last month.
I thought that I had updated my office 365 last month. Called in and had someone walk me thru it. … read more
Cody
Cody
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Yesterday u[graded from office 365 personal to 365 home.
Yesterday u[graded from office 365 personal to 365 home. Your colleague canceled my old subscription. I installed 365 home. But it is not working. So now I have no access at all. … read more
bbao
bbao
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I have received notification that my Office 365 Personal
I have received notification that my Office 365 Personal subscription is scheduled to be automatically renewed on May 10, 2018. I also was notified to cancel old version of Windows (previous to Window… read more
Jeevan DSouza
Jeevan DSouza
Professor
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I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
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My MS Office has been deactivated... i don't know for what
Hi Pearl, my MS Office has been deactivated... i don't know for what reason! … read more
Jason Jones
Jason Jones
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I need to talk to some one about changing my credit card so
I need to talk to some one about changing my credit card so I can pay you. … read more
Kris R
Kris R
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I have cancelled the renewal for Office 365 in 23 Jan 18 the
My name is***** and I have cancelled the renewal for Office 365 in 23 Jan 18 the personal subscription and I have a printout that says you will lose access from 23 Jan 18. Today I have checked my bank… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I renewed my subscription and it was confirmed on November
I renewed my subscription and it was confirmed on November 13, 2017 that I had; received an email from Nov 13th from Microsoft Office 365 specifying confirmation. Then on Nov 29 I received an email st… read more
Kris R
Kris R
IT Manager
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3,312 satisfied customers
I received an Office 365 subscription on January 21, 2017
I received an Office 365 subscription on January 21, 2017 and was just notified that it would be renewed on January 21, 2018, which is OK, but I also received a notice on October 20, 1917 that my subs… read more
bbao
bbao
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I want to cancel Office 365 (personal) which my credit card
I want to cancel Office 365 (personal) which my credit card was billed today. Apparently I had an automatic renewal that I wasn't aware of. … read more
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Kamil Anwar
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I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
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Bachelors Degree
975 satisfied customers
Received an email supposedly from MICROSOFT OFFICE TEAM
received an email supposedly from MICROSOFT OFFICE TEAM telling me that my OFFICE 365 subscription was being renews and that I would be billed. PLEASE BE ADVISED THAT MY COMPUTER ON WHICH THAT SUBSCRI… read more
caraleneK
caraleneK
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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