Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to recover a previous save on a word document. I am…

Customer Question
I need to recover...

I need to recover a previous save on a word document. I am on a mac. can u help?

Technician's Assistant: If you open your Word document and go to File -> Revert To, do you get the option to "Browse All Versions"?

I don't see the command revert to under that menu

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Please see previous question

Submitted: 6 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
Is someone there to assist?
Customer reply replied 6 months ago
I have paid for the service for today.
Answered in 29 minutes by:
12/20/2017
Microsoft Office Technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Microsoft Office
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Justin Johnson,
 replied 6 months ago

I can take a look, but I cannot guarantee I will find what you are looking for.

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
I need to find a previously saved document. The current one is not showing any of my changes. I do not have a restore feature. Can you help? If not, I will go directly to BestBuy and see if I can get them to help. I do not want to pay for this service if this is out of range for help.
Customer reply replied 6 months ago
are you there?
Microsoft Office Technician: Justin Johnson,
 replied 6 months ago

I am here.

Ask Your Own Microsoft Office Question
Customer reply replied 6 months ago
Is that on top of the 47 already being charged?
Microsoft Office Technician: Justin Johnson,
 replied 6 months ago

This service is backed by a 100% money back guarantee. You are going to pay regardless at Best Buy. The choice is yours.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Justin Johnson,
 replied 6 months ago

Yes, but if I cannot find it I will return it all to you.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I am unable to find or recover my document "Prezes Message
I am unable to find or recover my document "Prezes Message July 2018 "when opened Microsoft Word it said it "could not verify my identity "and the document quickly disappeared. I updated my pass word … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I mistakenly deleted Word Open Resent and lost all of my
I mistakenly deleted Word Open Resent and lost all of my previous documents. How can I get that back. I am on an iMac. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
How can I find a document thqt just disappeared saying I
How can I find a document thqt just disappeared saying I needed an edtension … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm paying for Microsoft Word, but when I finish with a
I'm paying for Microsoft Word, but when I finish with a document, I cannot send it. … read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
I accidentally saved a short file over a long one. How can I
I accidentally saved a short file over a long one. How can I retrieve the long one. I have word 2016 and am using a windows 10. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I accidentally saved over a copy of my paper, and need to
i accidentally saved over a copy of my paper, and need to revert back to the previous version … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I recently downloaded an updated version of High Sierra on
I recently downloaded an updated version of High Sierra on my Mac and now my Microsoft word for Mac is misbehaving … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Lost word file on mac. New computer so added word recently
lost word file on mac JA: When did you last update Word? Customer: new computer so added word recently JA: Anything else you want the Software Expert to know before I connect you? Customer: no… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I did a backup from an old computer and restored backup to a
I did a backup from an old computer and restored backup to a new computer. Most of my Word documents are now showing up as drafts instead of documents. This is true on the old computer and the new on.… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
How can I recover a large file from Word Pad (WIndows 10)??
How can I recover a large file from Word Pad (WIndows 10)?? It only shows partial file. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I lost a Microsoft Word document that I had not saved. How
I lost a Microsoft Word document that I had not saved … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I recover a word file which disappeared and has now
how do I recover a word file which disappeared and has now been replaced by a different document of the same name on my iMac? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an issue with Microsoft word document in OneDrive.
I have an issue with Microsoft word document in OneDrive. There are pages and pages of repeated text I can not seem to delete.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
A word document I am working on has suddenly disappeared off
A word document I am working on has suddenly disappeared off screen when I pressed two keys together accidentally on the bottom row of the keyboard possibly ALT Gr or flag area. It's happened before. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
MICROSOFT WORD PROBLEM: MAC YOSEMITE 10.10.5 I was writing a
MICROSOFT WORD FOR MAC PROBLEM: MAC YOSEMITE 10.10.5 I was writing a document on Word 2011 on Mac. I was trying to adjust header settings, clicking different tabs. next thing I know my document's cont… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
How can I recover an unsaved document that just disappeared?
How can I recover an unsaved document that just disappeared? I have the first couple paragraphs only.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I opened a Word file I had been working on and other than
I opened a Word file I had been working on and other than the title it is now blank -- I am trying to recover a previous version. I am in MAC OSx time machine is turned on but forwahatever reason ther… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I worked on a word document - and accidently saved over it!
I worked on a word document for 5hrs - and accidently saved over it! anyway to recover … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x