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Installed Microsoft Office 2016 online in September 2017 and…

Customer Question
Hi installed Microsoft Office...

Hi installed Microsoft Office 2016 online in September 2017 and was working until now when I am being asked to put in my product key again - which I don't have

Technician's Assistant: What application are you using?

When opening Microsoft Outlook

Technician's Assistant: Have you updated Outlook recently?

Don't know

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No thank you

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
12/19/2017
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1,069
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Are you using Office 365?

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Customer reply replied 6 months ago
ok
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

What operating system do you use?

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Are you still there?

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Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Product keys for one-time purchases of Office and individual Office apps are available at http://www.office.com/myaccount.

However, you don't need a product key to reinstall or activate these products. If these products are prompting you for a product key, you can sign in using the Microsoft account that you used to buy and download Office.

If you still want to view your product key, here's how:

  1. Go to http://www.office.com/myaccount and sign in, if prompted.

  2. Select your Office product.

  3. Select View your product key. Note that this product key won't match the product key shown on an Office product key card or in the Microsoft Store for the same purchase. This is normal.

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