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I am unable to open Word documents on my MacBook Pro, and…

Customer Question
I am unable to...

I am unable to open Word documents on my MacBook Pro, and have also

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

I am unable to open my own Word documents (old and new) on my Macbook Pro, and have also just received an ad for Office 365. Do I need to install this new system in order to access my own old files? Is this ad really a message from Microsoft?

Technician's Assistant: What does your screen look like when you try to open Word?

When I try to open Word I get a "tour" of Microsoft Office 365

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Yes. I don't understand why I can't open any of my old Word files, and wonder if this is connected with the ad for Office 365, or another problem

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 7 minutes by:
12/19/2017
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Microsoft Office
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify does Word open if you dont open a document on your MAC?

Kind regards,

Jeffrey

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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