Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to open a word document sent through an email…

Customer Question
Good morning I am...

Good morning I am trying to open a word document sent through an email and it opens and immediately i get a message that Windows is shutting down. How do I open the word document?

Technician's Assistant: When you right-click your Word file, do you get the option to "Restore previous versions"?

No

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

My computer went through a recent update which is when this problem started

Submitted: 8 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
12/17/2017
Microsoft Office Technician: michelleclive, Computer Support Specialist replied 8 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6,078
Experience: Indept expertise on MS Office package
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What Operating System (OS) is running on the computer?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
This morning I opened word and it no longer recognizes me. I
This morning I opened word and it no longer recognizes me. I was in as Donald Todd (DT) but the only things I can view are Linda Todd (LT). How do I get my material back into Word? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't insert a screenshot into a Word document. It looks
I can't insert a screenshot into a Word document. It looks like this is a common problem. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
How do you open a Office 365 document using Word 15.3 on a
how do you open a Office 365 document using Word 15.3 on a Mac … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Tried to access a word document and unable to open docs.
Tried to access a word document and unable to open docs. Prompted to buy or re-activate Word 2010. Used MS Office Professional Plus 2010 25-digit key, but not valid. Went to MS Help and routed to HUP … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am unable to edit my Word documents created previously.
I am unable to edit my Word documents created previously. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am trying to open a document downloaded from my university
Hi I am trying to open a document downloaded from my university website which I did successfully this morning and now my computer is coming up with this error message … read more
Moses C
Moses C
Bsc
821 satisfied customers
I am having a word disaster! MacBook the newest, I believe
I believe it updated last night when I shut down my computer And now I can't access the document that I spent hours writing on last night It keeps saying that I don't have access to it Or when I try to access it via my recent documents it says it has been deleted … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How does someone search in their word documents for specific
How does someone search in their word documents for specific wording? When Windows 10 was installed, this capability went away. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
All of my word documents (all folders) are "Read Only". I
All of my word documents (all folders) are "Read Only". I must have pressed a "wrong" key last weekend when creating a new document. Message Alert screen on desktop is telling me an "App was reset". H… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Endnotes. My endnotes are placed at the end of the document,
Endnotes. My endnotes are placed at the end of the document, with the reference number beginning at 1 in each section (chapter). But when the endnotes were generated a the end of the doc, the number i… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
77 satisfied customers
I lost a document in Word that I have not saved. My MacBook
I lost a document in Word that I have not saved. My MacBook Pro did an auto update and shut down Word. How can I retrieve there word doc? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Am deji my wod documeent just shut down word unexpectedly
Customer: hi am deji my wod documeent just shut down word unexpectedly how can i retrieve an unsaved work … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My list of folders has disappeared . II happened after i answered
My list of folders has disappeared . II happened after i answered no to the question "did I want tosave the changes to a PDFfile which I couldn't change because it was /is a PDF file AS far as I can d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
i have words starter and, over a long period have saved in
i have words starter and, over a long period have saved in my documents many items. suddenly i am unable to open any of them, the screen just shows Word Starter and will not open any of them. HELP!… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I use Word 2008 on a Mac Mini. I need to embed fonts in a
I use Word 2008 on a Mac Mini. I need to embed fonts in a PDF file and was told to go to Tools/Option (or File/Option) -- neither of which displayed an "Option" option. So how do I check to make sure … read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
Good Morning, I am running Windows 7 Professional and Office
Good Morning, I am running Windows 7 Professional and Office 2010 on my computer. The styles function in Word doesn't work. If I try to apply a heading in a document i.e. I highlight the text and clic… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I downloaded a word document from hotmail - I clicked open
I downloaded a word document from hotmail - I clicked 'open' and then continued to edit the document - pressing save every few minutes. I then printed it out and shut it down. I went to go back into i… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
How do you unlock a document. I was writing and changing the
How do you unlock a document. I was writing and changing the document which is a book that I am writing and when I came back to it it said the document was locked. I did not change anything. Microsoft… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x