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My word has been shutdown and I cannot access existing docs…

Customer Question
My word has been...

My word has been shutdown and I cannot access existing docs nor download new ones. How can I re-activate my micro-soft word. ***@******.***

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

OSX El Capitan

Technician's Assistant: When did you last update your Word?

OS X El Capitan

Submitted: 7 months ago.Category: Microsoft Office
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
12/16/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

Do you know which version of Office/Word, e.g. 2011, 2016, 365, were you using?

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