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After updating Word 10, it will not allow me to open

Customer Question
After updating Word 10...

After updating Word 10, it will not allow me to open MathType equations that were previously entered. I get this message,"Word cannot open the document:user does not have access privileges." Help! Thanks, Alan

Technician's Assistant: When could you last open your Word?

Word opens fine--it will not allow me to open previously entered MathType equations. From the buzz on the internet, I assume that others are having the same problem.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yesterday I did the Microsoft suggested update. The problem started right after doing this update.

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
12/16/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

Is this on a PC or Mac?

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Customer reply replied 7 months ago
PC
Customer reply replied 7 months ago
I am waiting for an answer
Customer reply replied 7 months ago
Please cancel my membership in Justanswer--it is clearly a scam!
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

it's not a scam, it takes a minute to respond

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Customer reply replied 7 months ago
Do i have to pay $39 to get an answer by email?
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

we would need remote assistance which would be total around $46

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