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My Mac laptop switched itself off. When I restarted it the…

Customer Question
Hi My Mac laptop...

Hi My Mac laptop switched itself off. When I restarted it the word document I was working on opened as a 'recovered file'... which is great... but then I accident;y closed the window and can't find it again.

Technician's Assistant: What apps were you running right before your Mac crashed?

Just word and safari

Technician's Assistant: How much storage do you have left on your Mac? (For Mac OS 10.70 and later, you can check storage through the Apple Menu -> About This Mac -> Storage. For earlier versions, you can do this through Finder.)

I have 815gb free

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's al

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 hours by:
12/15/2017
Microsoft Office Technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,843
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Stop using ANY Office program NOW! Including Word, Excel and PowerPoint, just any Office program!

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Microsoft Office Technician: bbao, IT Consultant replied 7 months ago

If it is already open, still there don't edit or save anything!

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Microsoft Office Technician: bbao, IT Consultant replied 7 months ago

Because any further use of Office programs will create more temp / cache files which may highly likely delete any exsitng files where your content may be saved.

Please request Remote Assistance Services from the site, I will help you find the lost content from the temp files, if hopefully, they are still there. Thanks.

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