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Microsoft asks for my account details every day aND THEN…

Customer Question
Microsoft asks for my...

Microsoft asks for my account details every day aND THEN TELLS ME THERE IS A PROBLEM WITH THOSE DETAILS. I AM EFFECTIVELY BARRED FROMN USING OFFICE 365 ALTHOUGH I PAID MY SUBSCRIPTION ON 3 OCTOBER 2017

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

OFFICE 365, Mac OS High Sierra 10.13.1

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Over a month randomly. I have to get into my account but sometimes like today I am not able to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The thing is, I am writing a book with pictures formatted and have tables and I prefer to use docx & the earlier exel Ive been working on this since 2015 and want to keep my formatting

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 3 hours by:
12/15/2017
Microsoft Office Technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,977
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please upload a screenshot to tell what the exact message is? Prefer a full-screen screenshot for more details about the environment. Thanks.

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