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I have been trying to access my Microsoft e-mail acct for…

Customer Question
I have been trying...

I have been trying to access my Microsoft e-mail acct for three days...they tell me it is incorrect...they have sent me different passwords....seven digits...none work!HELP

Technician's Assistant: Are you logged into your Microsoft account on any other devices?

Yes...my Ipad

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes...I contacted Comcast and they told me it is a Microsoft problem.

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 8 minutes by:
12/14/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

What's your Microsoft email address, please?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

OK, one moment - looking up your account now.

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Customer reply replied 8 months ago
OK
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

OK, I just sent a new 7-digit code to your Gmail account. Could you check and let me know what's the code you received?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

OK, now could you let me know a NEW password ***** would like to set for this Microsoft account?

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Customer reply replied 8 months ago
praxmarer1772
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Done; could you test this password ***** and let me know if it works? I'll stand by, thank you.

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Customer reply replied 8 months ago
I got e-mail from Microsoft with 7 digit password
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

No, open up www.microsoft.com and click Sign in at the top-right. Then try signing in with the password (praxmarer1772); does it let you in now?

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Please try logging in to your Microsoft account with your email address and the password (praxmarer1772); could you let me know if this works now? I'll stand by for your response; thank you.

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Customer reply replied 8 months ago
no luck
Microsoft Office Technician: Bryan, Computer Support Specialist replied 8 months ago

Hmm, that's odd. Can I connect to your screen (no extra charge, ignore any paid offer shown) to check the account now?

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Customer reply replied 8 months ago
I want a refund of 47 dollars.....and will go elsewhere for help...
Microsoft Office Technician: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,404
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** reset your password ***** following the instructions below":

To reset your password ***** your Microsoft account please go here:
https://account.live.com/password/reset

select I forgot my password ***** click Next

Enter your email address and fill in the characters and click Next.

Select a recovery option.

A 7 digit password ***** will be sent to you either via text message, email or phone call depending on

the recovery option you select.

Fill in any required information and click Send Code.

The page will immediately change, asking you for the code. Do not close that page.

Enter the code when you receive it (you will have 10 minutes before the code expires)

and click Next.

You will then be asked to create a new password, entering it twice.

If successful, you will be told your account has been recovered.

You will now be able to sign in to Microsoft.

Let me know the result please.

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