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Install in new iPad. 11.2.1. New subscription office 365. I…

Customer Question
Install in new iPad. ...

Install in new iPad.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11.2.1

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

New subscription office 365

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an existing subscription to February on other products.

Submitted: 2 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/14/2017
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 42,364
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean you wish to install office 365 on the iPad?

Please let me know

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Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Thank you

From where did you purchase Office?

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Customer reply replied 2 months ago
Office depot
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Ok, that is for a windows computer.

If you wish to use it for the iPad, you need to go to the App Store on the iPad

The search for office, select it and choose to install and you can then use it on the iPad.

Let me know please how you go

Thank you

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Customer reply replied 2 months ago
Still not allowing me to update excel
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Can you explain in a bit more detail this other issue you are now having please?

Did you install office on the iPad?

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Customer reply replied 2 months ago
It won’t allow me to install new subscription or update old subscription. Keeps telling me incorrect password. I have sent correct passport info & it says payment error.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

I am sorry but it is not clear what exactly you are now trying to do on the iPad.

Are you still at the step of trying to install office?

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Customer reply replied 2 months ago
The old subscription is installed but won’t allow edit. Purchased a new subscription that won’t install. I clicked several times to remote assistance.
Customer reply replied 2 months ago
Won’t allow me to submit new installation code.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

You are referring to the Office app in the Apple App store correct?

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Customer reply replied 2 months ago
My current subscription goes to February, but I’ve used all the devices so purchased a new subscription for my new iPad.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Hold your finger on the office icon until it wiggles then choose the X to uninstall it.

Once done, go to the app store and install it again

Then let me know how it then works please

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Customer reply replied 2 months ago
Still doesn’t allow me to edit.
Customer reply replied 2 months ago
Message that upload failed.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Ok, but you cannot edit all files on the iPAd like you can on the computer, it is a reduced version of office, not a complete copy like on the computer.

Which file are you trying to update?

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Customer reply replied 2 months ago
Excel. It’s office 365 and works well on my other iPad. Won’t allow install on new subscription.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Ok, so it still does not install, what is the exact message it gives?

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Customer reply replied 2 months ago
Message sign in with office 365 subscription to edit, but won’t allow me to enter code on new subscription.
Customer reply replied 2 months ago
It seems to be blocked by old subscription password ***** other devices.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Hold the home and power buttons on the iPad until you see the apple logo then release.

Let it restart and tell me how it then functions please.

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Customer reply replied 2 months ago
Still no edit. Won’t allow new product code. Can we do remote assistance? I’m running out of time.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

Not on the iPad, but it will not edit as you are not viewing it in a office app but just on the iPad.

First open Excel, the app Excel then open the file within excel

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Customer reply replied 2 months ago
Opened Excel, then have to press on E to get file. But no menu of other files & still no edit. Think you’re right that it’s on the iPad from my old iPad from cloud. It migrated over on it’s own.
Customer reply replied 2 months ago
This iPad has cellular if that matters for remote assistance.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

ok.. you say But no menu of other files & still no edit.

But you still need to open the file, so you have to have excel open the file first to edit it

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Customer reply replied 2 months ago
How? I’m holding my finger on the app & it’s coming up.
Customer reply replied 2 months ago
It’s not allowing me to activate my new subscription and enter my new product code.
Customer reply replied 2 months ago
My old subscription has used all the devices.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

First step is to open the app Excel

Does it open

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Customer reply replied 2 months ago
it opens. But only to the one file I was using.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

ok, now in that file, in excel does it edit?

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Customer reply replied 2 months ago
No edit.
Customer reply replied 2 months ago
It’s telling me I need a new subscription, but not allowing me to enter it.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

ok, so it is still not uninstalled as per my instructions

Close Excel

Hold your finger on the Excel icon till it wiggles and press on the X to uninstall it.

Tell me when you have please

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Customer reply replied 2 months ago
It’s uninstalled.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

ok, now uninstall all other office apps, on the iPad, eg; Word

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Customer reply replied 2 months ago
Ok. Word & Excel uninstalled.
Microsoft Office Technician: Richard, Software Specialist replied 2 months ago

ok, now go to the App Store and install it again and you can now enter in your subscription details

Let me know how you go please

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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 42,364
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Experience: Over 15 year experience resolving Microsoft Office Issues

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