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I received a "Security Alert" purportedly from Microsoft. It…

Customer Question
I received a "Security...

I received a "Security Alert" purportedly from Microsoft. It is stated that "we think someone might have accessed the Microsoft account ct**** . . . "

Technician's Assistant: What exactly are you having trouble accessing?

I spent several hours trying to access what I thought was my account and had difficulty doing so. I would be sent a code several times that would not work. I finally accessed the only account I thought I had with Microsoft, that is the one relating to Word 360.

Technician's Assistant: Which programs (name and version) are you experiencing this issue with?

My question is whether the email purportedly from Microsoft is legitimate. The address given was as follows:***@******.***,

Technician's Assistant: What does your screen look like when you try to open the program?

I don't recall that

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

This is the message in full:Microsoft account team (*****@******.***)
To:you DetailsMicrosoft account
Security alert
We think that someone else might have accessed the Microsoft account ct*****@aol.com. When this happens, we require you to verify your identity with a security challenge and then change your password ***** next time you sign in.
If someone else has access to your account, they have your password ***** might be trying to access your personal information or send junk email.
If you haven't already recovered your account, we can help you do it now.
Recover account
Learn how to make your account more secure.
Thanks,
The Microsoft account team

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 2 minutes by:
12/13/2017
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

This is a legitimate email sent by Microsoft; could you let me know what's the Microsoft email address ending with @aol.com?

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Customer reply replied 7 months ago
Basically, this is also a problem for Microsoft if the email I received is not legitimate. They should know about it. All I want to know (and I don't think I should be charged five dollars for this) is whether the email I got purportedly from Microsoft is legitimate. Thank you.
Customer reply replied 7 months ago
A connection is not required to answer my question, a question that Microsoft also should be interested in. Thank you.
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

We are JustAnswer, an independent, paid support website for tech issues. Did you get my last reply as follows:

This is indeed a legitimate email sent by Microsoft; what's the Microsoft email address ending with @aol.com?

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Customer reply replied 7 months ago
You need not troubleshoot my computer. If the email is legitimate, I'll go from there. Thank you.
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

You may ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Customer reply replied 7 months ago
I'm signing off.
Microsoft Office Technician: Bryan, Computer Support Specialist replied 7 months ago

OK.

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