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Help installing micro soft office. 2016. Its a new (refur)

Customer Question
Help installing micro soft...

Help installing micro soft office

Technician's Assistant: What application are you using?

2016

Technician's Assistant: Have you installed any updates recently?

Its a new (refur) just got it

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/13/2017
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

What problem you are facing trying to install Microsoft Office?

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Customer reply replied 7 months ago
help install office
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Did you buy it online or through a retailer?

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Customer reply replied 7 months ago
i down loaded but cant install
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

When you click on the setup file, what error do you get? Can we do a remote session so i can install this for you?

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Customer reply replied 7 months ago
on line
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

When you click on the setup file, what error do you get? Can we do a remote session so i can install this for you?

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Customer reply replied 7 months ago
it asks for a code
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Which code?

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Customer reply replied 7 months ago
like a permission code
Customer reply replied 7 months ago
or password
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Can you take a screen shot and attach it here

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Customer reply replied 7 months ago
how do i do that as you can tell i am not too advanced on all this
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Would you like me to just connect to your computer and sort it out for you?

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Customer reply replied 7 months ago
thanks for your help but i will try to do it. too much money thank you to
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 7 months ago

Welcome, if you want i can reduce the remote offer to $15.

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