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Tried to open Outlook today, worked yesterday!, and am

Customer Question
Pearl, tried to open...

Pearl, tried to open Outlook today, worked yesterday!, and am getting a message saying I need Outlook 4.01 or greater. My Office edition is XP, which I know is a dinosaur. My computer is running Windows 10. Where and how can I get this 4.01 update so I can get my e-mail again?

Technician's Assistant: When you right-click your Outlook file, do you get the option to "Restore previous versions"?

I am also a tech dino, but since it will not open at all, have tried every way in I could think of, no, haven't run that file.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I don't think so. THankyou for your help

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 11 minutes by:
12/12/2017
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
try splashtop (I think thats the name of it) This is my remote access program.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

I'm not familiar with that program, I would send you a remote link.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 7 months ago

payment looks like it failed

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