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I have just set up a new MacBook Air, and need to activate…

Customer Question
I have just set...

I have just set up a new MacBook Air, and need to activate Microsoft Office.

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

High Sierra

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
12/12/2017
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,275
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Have you already purchased office?

Please let me know

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Customer reply replied 7 months ago
Please, you are wasting my minutes here. I do not want to do anything other than what I asked for
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Thanks for the response.

Have you already downloaded office onto your computer?

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Customer reply replied 7 months ago
Agagin, yes.
Customer reply replied 7 months ago
I have purchased 2017 Office, I have an Office 365 subscription. I just don't have the password ***** activate it on my new MacBookAir. Minutes are ticking away
Microsoft Office Technician: Richard, Software Specialist replied 7 months ago

Ok, sorry that was not mention but I am going to opt out of working with you on this any further, you do not need to do anything, you will be contacted when another expert takes over

Thank you

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Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need help here?

Thanks

Kris

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Customer reply replied 7 months ago
I have a new MacBookAir, High Sierra. I have purchased Officen2017 and have a license - I cannot find a password ***** get the new laptop's microsoft activated. That's all. The other guy was wasting minutes and not reading my responses fully.
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago

Got it. I am assuming you did the password ***** wizard?

If so I can get MS to do a remote unlock?

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Customer reply replied 7 months ago
please cease this chat. I can tell you that it has NOT been helpful - with either of you. Delete me from your files. What a scam!
Microsoft Office Technician: Kris Rodgers, IT Manager replied 7 months ago

Sorry?

It is impossible to assist you If you cannot tell me If you've tried to reset the password ***** not.

This is basic troubleshooting and has been asked by me and another expert

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